Operations Supervisor

Academy Express; Hackensack (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Holiday pay

Life insurance

Job summary

Academy Express in New Jersey seeks an Operations Supervisor for Bergen & Passaic County public transit to oversee 2nd shift (1:00 PM–10:00 PM), supervise drivers and dispatchers, and address concerns while maintaining smooth service and safety standards.

You will ensure DOT/FMCSA HOS compliance, coordinate resources with Maintenance and Management, and drive operational improvements, reporting to management. The role demands strong leadership, excel proficiency, and excellent customer service.

Qualifications

• Ability to manage operations in a fast-paced environment.
• Strong leadership, decision-making and problem-solving skills.
• Excellent customer service and communication abilities.
• Organized, detail-oriented and results-driven.
• Proficient with Excel and reporting tools; familiar with scheduling/dispatch systems.

Responsibilities

• Supervise bus operations and support safety and service quality.
• Direct supervision of drivers and dispatch personnel.
• Coordinate resources and execute action items to ensure service delivery.
• Monitor service issues and compliance with policies and HOS rules.
• Audit documentation and verify operator compliance with records.
• Ensure buses are inspected, clean, and service-ready.
• Collaborate with Maintenance, Dispatch, and Management to resolve disruptions.

Skills

Leadership

Decision-making

Problem-solving

Customer service

Communication

Excel

HOS platforms

Policy enforcement

Education

Bachelor's degree in Operations/Transportation/Logistics

Tools

Excel

Reporting tools

Job description

As the Operations Supervisor for our Bergen & Passaic County public transit transportation operations, you will be responsible for employee relations and supervision of the 2nd Shift (1:00 PM - 10:00 PM), providing guidance and support to our drivers and dispatchers and addressing any concerns while ensuring smooth operational flow.

2nd Shift: Monday - Friday, 1:00pm - 10:00pm
*Must be flexible to work other days/time or extended hours as needed.

Earn an annual salary of $70,000-$75,000. Pay rate commensurate with experience level.

Responsibilities

• Supervise bus operations to support the overall safety and efficiency of service while providing exceptional customer service.
• Provide direct supervision, guidance, and support to bus operators and dispatch personnel.
• Coordinate operational resources and execute action items to ensure uninterrupted service delivery.
• Monitor and manage service issues.
• Ensure compliance with all policies, DOT/FMCSA Hours of Service (HOS) regulations, and company safety standards.
• Monitor and verify operator compliance ensuring accurate tracking.
• Review, audit, and verify operational documentation.
• Ensure buses are inspected, safe, clean, and service-ready.
• Coordinate with Maintenance, Dispatch, and Management to resolve service disruptions and vehicle availability issues.
• Address customer service concerns, operator conduct issues, and service complaints in a professional and timely manner.
• Assist with investigations related to incidents, complaints, accidents, and service failures, documenting findings as required.
• Participate in operational improvement initiatives, safety programs, and compliance audits as directed by management.

Qualifications

• Ability to manage operations in a fast-paced, high-pressure environment.
• Strong leadership, decision-making, and problem-solving skills.
• Excellent internal and external customer service skills.
• Organized, detail-oriented, and results-driven.
• Strong written and verbal communication skills.
• Proficient in Microsoft Excel and basic reporting tools.
• Comfortable working with transportation technology systems including scheduling, dispatch, and HOS platforms.
• Ability to enforce policies consistently and professionally.

Preferred Skills

• Previous experience in transportation operations required.
• Previous experience in public transportation operations strongly preferred.
• Knowledge of DOT/FMCSA and OSHA regulations required.
• Knowledge of public transportation operating procedures preferred.
• Bachelor's degree in Operations, Transportation, Logistics, or a related field preferred but not required.

Health Insurance and Benefits Offered Include:

• Medical, Dental, Vision, Prescription, and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off
• Holiday Pay

Academy is an EEO

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.