Road Supervisor - DOT (Paramus, NJ)

Coach USA Inc; Paramus, Northern (NJ, KY); Hybrid; USD 54,000 - 73,000; Full time

Job summary

Coach USA Inc. is seeking a Road Supervisor (CDL) for full-time work at Hudson Link Paramus. The role supervises drivers, monitors routes, and ensures DOT compliance while maintaining safety and high service standards.

Responsibilities include incident response, CAD-based operations tracking, and coordinating driver coverage to keep service uninterrupted. CDL preferred; HS diploma required; strong customer service and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• Previous transportation operations experience preferred.
• Valid CDL with endorsements preferred.
• Strong knowledge of DOT/FMCSA regulations and safety practices.

Responsibilities

• Oversee daily field operations to ensure safe, efficient service.
• Supervise and support drivers, monitor route performance, and respond to incidents.
• Coordinate service adjustments and emergency responses to maintain uptime.
• Maintain accurate logs, incidents, and performance records for compliance.
• Communicate operational updates to dispatch, maintenance, management, drivers and customers.

Skills

CDL

DOT/FMCSA knowledge

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Job Summary: The Road Supervisor is responsible for overseeing daily field operations to ensure the safe, efficient, and reliable delivery of transportation services. This position provides direct supervision and support to drivers, monitors route performance, responds to accidents and service disruptions, and ensures compliance with all company policies, safety standards, and Department of Transportation (DOT) regulations. The Road Supervisor serves as the primary field representative for operational issues, customer concerns, and emergency response situations, while promoting a culture of safety, accountability, and exceptional customer service.

Job Description

Road Supervisor (w/CDL) Full Time

Location: Hudson Link Paramus

Compensation: Annual Salary:$62,989.00

Job Summary: The Road Supervisor is responsible for overseeing daily field operations to ensure the safe, efficient, and reliable delivery of transportation services. This position provides direct supervision and support to drivers, monitors route performance, responds to accidents and service disruptions, and ensures compliance with all company policies, safety standards, and Department of Transportation (DOT) regulations. The Road Supervisor serves as the primary field representative for operational issues, customer concerns, and emergency response situations, while promoting a culture of safety, accountability, and exceptional customer service.

Essential Functions:

• Monitors daily bus operations to ensure safe, efficient, and on-time service delivery
• Conducts field supervision of drivers, routes, schedules, and service performance
• Investigates and responds to accidents, incidences, customer complaints and service disruption
• Monitor and track bus operations using Computer-Aided Dispatch (CAD) mobile tablet systems to ensure accurate routing, timely service and effective communication
• Performs roadside observations and driver evaluations to ensure compliance with company policies, safety standards, and applicable transportation regulations
• Assists drivers with route guidance, emergency situations, vehicle breakdowns, detours, weather-related issues, and passenger concerns
• Ensures compliance with Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), state, and local regulations
• Monitors Driver’s work practices and attendance and documents performance issues in accordance with company policies
• Coordinates service adjustments, driver coverage, and emergency response actives to maintain uninterrupted service
• Communicates operational updates and service issues to dispatch, maintenance, management, drivers, and customers as needed
• Reviews and maintains accurate operational records, logs, reports, and incident documentation
• Conduct passenger assistance and conflict resolution activities while maintaining a high level of customer service

Physical Requirements:

• Ability to work outdoors in varying weather conditions for extended periods
• Ability to stand, walk, climb bus steps, bend, and lift up to 25 pounds
• Ability to operate company vehicles and travel throughout the service area
• Must be able to work a varied schedule

Preferred Qualifications:

• High school diploma or equivalent
• Previous experience in transportation, transit, school bus, or motor coach operations.
• Valid Commercial Driver's License (CDL) with applicable endorsements preferred
• Strong knowledge of DOT/FMCSA regulations and transportation safety practices
• Excellent communication, customer service, problem-solving, time management, and conflict-resolution skills.

Driving you to a better FUTURE!

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.