Operations Supervisor

Concord Hospitality Enterprises; Greensburg (Westmoreland County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Front Desk/Operations Supervisor, where your role is pivotal in creating memorable guest experiences. This position offers the opportunity to lead a dedicated team at the heart of the hotel, ensuring service excellence and brand standards are met. With a culture that values respect and development, you will find numerous opportunities for growth and advancement. If you are passionate about hospitality and enjoy engaging with guests, this role is perfect for you. Embrace a positive work environment and be part of a team that prioritizes your development and career growth.

Benefits

Medical, Dental, and Vision Insurance

401K

Tuition Assistance

Discounted Hotel Stays

Opportunities for Training and Career Growth

Qualifications

• Passionate about serving others with a focus on guest satisfaction.
• Experience in hospitality preferred, especially in front desk operations.

Responsibilities

• Provide high-quality service to guests at all times.
• Check guests in and out efficiently and courteously.
• Monitor room availability and assist with yield management.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Description

We are hiring a Front Desk/Operations Supervisor!

This position requires working at both our Bistro and Front Desk. Weekends are mandatory, and you will be the first point of contact for your teams. Marriott experience is preferred but not required.

We seek associates and leaders passionate about serving others. As a front desk supervisor, you will be at the hotel's hub, interacting with guests and leading a cohesive team focused on excellent service while maintaining brand and Concord standards. Your proactive, responsive, and caring approach will make a difference. If you enjoy engaging with others, leading a team, and possess a winning personality with a high sense of responsibility, this role is ideal for you. Our culture values respect and development; many supervisors advance to Assistant General Manager roles within a few years.

Responsibilities:

• Provide high-quality service to guests at all times.
• Check guests in and out efficiently and courteously.
• Handle guest mail and messages per procedures.
• Develop knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Process reservation requests efficiently.
• Answer switchboard calls following proper etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist with yield management and restrictions.
• Handle guest safe deposits per procedures.
• Keep lobby and desk area clean and presentable.
• Know emergency and security procedures thoroughly.

Benefits (Full-Time Associates):

Competitive wages, comprehensive benefits including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted hotel stays, and opportunities for training and career growth.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize a positive work environment, valuing and respecting our associates. Our Associate First policy reflects our commitment to your development. We engage our team with fun activities and support your growth in hospitality.

If you take pride in your work and want to exceed guest expectations, we want to hear from you. Join us and grow with a company that cares about you. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality