Senior Branch Operations Supervisor, Penn Hills

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Branch Operations Supervisor to lead a dedicated team focused on exceptional customer service and operational efficiency. In this dynamic role, you will oversee teller line activities, provide essential training, and foster strong customer relationships through a consultative sales approach. Your leadership will be crucial in maintaining compliance and enhancing team performance. If you are passionate about banking and customer satisfaction, this is a fantastic opportunity to make a significant impact in a supportive environment.

Qualifications

• High School Diploma or GED required; college degree or customer service experience preferred.
• Leadership experience is essential for this supervisory role.

Responsibilities

• Lead a team to ensure efficient daily operations and exceptional customer service.
• Train tellers and manage transaction processing for retail and corporate accounts.

Skills

Customer Service

Leadership

Cash Handling

Transaction Processing

Sales Approach

Risk Management

Education

High School Diploma or GED

College Degree

Tools

Teller Equipment

Computer Literacy

Job description

Position Summary:
The Senior Branch Operations Supervisor leads a team committed to delivering exceptional customer service and ensuring efficient daily operations. This role is responsible for assisting customers with banking transactions while overseeing teller line activities to maintain accuracy and efficiency. Additionally, the Senior Branch Operations Supervisor provides ongoing training in essential teller functions, including transaction processing, balancing, and referral generation, while also communicating updates on operational and compliance policies.

Through regular team meetings and monthly coaching sessions, this position offers constructive feedback and positive reinforcement to enhance team performance. Utilizing a consultative sales approach, the Senior Branch Operations Supervisor strengthens customer relationships by recommending a range of banking products and services-including checking and savings accounts, credit cards, loans, and digital banking solutions-tailored to meet individual needs. This leadership role plays a key part in fostering a supportive environment that prioritizes customer satisfaction and team development.

Education and Experience Requirements:
*High School Diploma or GED is required.
*College degree, or a minimum one-year customer service experience in a cash handling environment is required.
*Leadership, supervision, or mentorship experiences required.
*Ability to travel as needed to training.
*Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Essential Functions:
*Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
*Direct and coordinate all activities behind the teller line including but not limited to ATM balancing, night depository processing, check run processing, branch balancing, filling all cash requisitions and verifying cash turn-ins.
*Train and develop tellers to maximize customer relationships through referrals.
*Consistently lead by example and exercise superior leadership skills by training team members, providing feedback, and meeting referral goals.
*Conduct all branch audits and bi-weekly teller audits.
*Depending on branch staffing, individuals may be required to build and grow customer relationships by suggesting banking products and services (e.g., checking, savings, credit cards, loans, digital banking) to meet their needs.
*Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
*Arithmetic skills to count money accurately.
*Computer literacy to access account information and process transactions.
*Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
*Maintain a professional appearance and conduct yourself in a professional manner at all times.
*Maintain the highest level of professional integrity and ethics.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.