Operations Supervisor

InfoSend Inc.; Downers Grove, Northern (IL, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

PTO & holidays

Quarterly bonus opportunities

Employee Assistance Program

Casual work environment

Growth opportunities

Job summary

InfoSend Inc. in Downers Grove, IL is seeking an Operations Supervisor for the second shift to lead on-site Print, Mail, Bindery, Quality Control, and Warehouse operations.

You will schedule production, supervise staff, and coordinate daily activities with management to meet deadlines and maintain safety and quality standards. A high school diploma and 2–3 years in a mail/print environment are required.

Qualifications

• High school diploma or equivalent.
• 2–3 years in a mail print environment.
• Ability to balance safety, quality, productivity, cost.
• Ability to manage multiple tasks in a fast-paced setting.
• Ability to plan, organize, and prioritize work.
• Ability to stand for extended periods and lift 30–35 lbs.
• Pass drug screen, E-Verify, and background check.

Responsibilities

• Oversee daily Print, Mail, Manual Fulfillment, and Warehouse operations, ensuring compliance with policies and procedures.
• Schedule production to meet deadlines, maximize uptime and productivity, and enforce quality and safety standards.
• Manage postal activities, including metering and regulatory compliance.
• Supervise, coach, and schedule staff, and coordinate training and development programs.
• Escalate equipment, material, and workflow issues and lead team meetings.
• Manage equipment installations and project timelines; oversee inventory of envelopes, inserts, and supplies.
• Perform job sign-offs with accuracy and report performance trends to Operations Director.
• Collaborate with other departments and vendors to support operations.

Skills

Safety compliance

Quality focus

Productivity

Multi-tasking

Problem solving

Decision making

Independent work

Stamina

Education

High school diploma

Tools

Windows

Microsoft Office

Job description

Description

Operations Supervisor

Location: Downers Grove, IL

Schedule: Monday–Friday, 1:00pm - 9:30pm

Pay: $20.00 - $26.00 per hour + Quarterly Bonus Opportunities

About InfoSend

For 30 years, InfoSend has helped organizations across the country communicate with the people they serve. We provide print, mail, and digital communication services that help our clients deliver important documents such as bills, statements, and other essential communications.

We are proud to offer a stable, team-focused workplace where employees can learn, contribute, and build long-term careers. We value teamwork, reliability, new ideas, and people who take pride in doing great work. As we continue to grow, we are looking for people who want to grow with us.

The Role

We're looking for an Operations Supervisor to lead our second shift team at our Illinois facility. You'll oversee print, mail, bindery, quality control, and warehouse operations on-site, working closely with Management to plan, direct, and coordinate daily activities across personnel, strategic planning, and operations.

What You'll Do

• Oversee daily Print, Mail, Manual Fulfillment, and Warehouse operations, ensuring compliance with InfoSend policies and procedures
• Schedule production to meet deadlines, maximize uptime and productivity, and enforce quality and safety standards
• Manage postal activities, including metering, postal money downloads, and regulatory compliance
• Supervise, coach, and schedule staff, and partner with Management on training, cross-training, and development programs
• Serve as an escalation point for equipment, material, and workflow issues, and lead team meetings on company updates and expectations
• Manage equipment installations and short- and long-term projects, and oversee inventory of envelopes, inserts, and supplies
• Perform job sign-offs with full accuracy, documenting defects and reporting performance trends and non-compliance to the Director of Operations
• Work closely with functional departments and vendors to support operational needs
• Perform other duties as assigned

What You Bring

• High school diploma
• 2-3 years' experience in a mail print environment
• Ability to balance and achieve positive results in the areas of safety, quality, productivity, cost, and employee relations
• Ability to handle multiple tasks in a fast-paced environment
• Ability to process, comprehend, and follow detailed instructions
• Ability to plan, organize, and prioritize work for self and others
• Ability to find, analyze, and solve problems
• Ability to make and implement effective decisions
• Ability to stand for extended periods of time and to frequently lift and move heavy materials (about 30-35 lbs.)
• Ability to take initiative, be self-motivated, and work independently
• Knowledge of Windows and Microsoft Office
• Must be able to pass drug screen, E-Verify, and background check

What We Offer

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO), sick time, and paid holidays
• Quarterly bonus opportunities
• Employee Assistance Program
• Casual work environment
• Training, cross-training, and opportunities for growth