Production Specialist

InfoSend, Inc.; Downers Grove (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid Time Off

Quarterly bonuses

Casual work environment

Job summary

InfoSend, Inc. is looking for a Production Specialist in Downers Grove, IL. This role supports Manual Fulfillment, Print Production, and Mail Inserting departments. The ideal candidate will be trained across all areas and work collaboratively to meet production demands.

We prioritize a stable and team-focused workplace, offering benefits like medical insurance, 401(k) matching, and opportunities for growth. Join us to build a long-term career in our growing team!

Qualifications

• Strong attention to detail and commitment to quality.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to read, understand, and follow detailed instructions.

Responsibilities

• Coordinate and prepare projects for printing and mailing.
• Operate high-speed laser inkjet printing equipment.
• Perform quality control inspections for accuracy and compliance.

Skills

Attention to detail

Task management

Basic computer skills

Ability to lift 45 pounds

Reliable and self-motivated

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

Digital front end software

Job description

Description

Production Specialist

Location: Downers Grove, IL

Schedule: Monday – Friday, 1:00pm – 9:30pm

Pay: $19.00 – $23.00 per hour + Quarterly Bonus Opportunities

About InfoSend

For 30 years, InfoSend has helped organizations across the country communicate with the people they serve. We provide print, mail, and digital communication services that help our clients deliver important documents such as bills, statements, and other essential communications.

We are proud to offer a stable, team-focused workplace where employees can learn, contribute, and build long-term careers. We value teamwork, reliability, new ideas, and people who take pride in doing great work. As we continue to grow, we are looking for people who want to grow with us.

The Role

We are seeking a Production Specialist to join our Operations team. This is a cross‑functional production role that supports our Manual Fulfillment, Print Production, and Mail Inserting departments. The Production Specialist will be trained in all three areas and provide coverage based on production demands, employee absences, and vacation schedules.

Approximate time allocation:

• Manual Fulfillment - 40%
• Mail Inserting - 40%
• Print Production - 20%

What You'll Do

• Coordinate and prepare projects for printing and mailing
• Operate high‑speed laser inkjet printing equipment
• Perform quality control inspections to ensure accuracy, compliance, and adherence to client specifications
• Inspect files and printed materials for defects, formatting issues, fonts, image resolution concerns, and other quality problems
• Follow established quality control and machine operating procedures
• Properly stage, acclimate, load, and change paper rolls as needed
• Reprint damaged or defective documents when necessary
• Perform routine operator‑level maintenance and cleaning on production equipment
• Communicate with Client Services, Sales, IT, and Operations teams to ensure projects meet deadlines and quality standards
• Maintain professional relationships with vendors and service providers
• Maintain a clean, organized, and safe work environment
• Cross‑train and provide support in Manual Fulfillment, Print Production, and Mail Inserting departments
• Perform other duties as assigned

What You Bring

• High school diploma or equivalent
• Strong attention to detail and commitment to quality
• Ability to manage multiple tasks and adapt in a fast‑paced production environment
• Ability to read, understand, and follow detailed written, verbal, and diagram‑based instructions
• Basic computer skills, including Microsoft Office and Windows applications
• Ability to work independently while contributing as a team member
• Reliable, self‑motivated, and dependable
• Ability to stand for extended periods throughout the shift
• Ability to frequently lift and move materials weighing up to 45 pounds
• Ability to push and move heavy materials using pallet jacks, carts, or dollies
• Ability to pass a pre‑employment drug screen, background check, and E‑Verify

Preferred Experience

• Manufacturing, production, warehouse, print, mail, or operations experience
• Print, copy, digital print, or mail production experience
• Experience with operating high‑speed printing equipment
• Experience with continuous roll‑feed printing equipment
• Familiarity with digital front end (DFE) software such as Fiery, PRISMA, or TotalFlow systems
• Adobe Acrobat experience
• Knowledge of USPS mailing regulations

What We Offer

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO), sick time, and paid holidays
• Quarterly bonus opportunities
• Employee Assistance Program
• Casual work environment
• Training, cross‑training, and opportunities for growth