Operations Supervisor

GEODIS; Buford (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Paid parental leave

Job summary

GEODIS in Buford, GA is seeking an Operations Supervisor Final Mile to oversee dock operations, dispatch, and customer service, ensuring on-time loading, routing, and issue escalation.

This role partners with contractors and internal teams, with responsibility for documentation, performance, safety, and process improvements while maintaining accurate records in DispatchTrack.

Qualifications

• Minimum 2 years of related final mile, warehouse, or distribution center experience.
• Prior lead, dispatcher, or supervisory experience preferred.
• Experience working with independent contractors or third-party carriers preferred.
• Experience with delivery management or routing software (e.g., DispatchTrack) preferred.
• PC literate with experience using Microsoft Outlook, Word, and Excel.

Responsibilities

• Assists in running loadout on the client's dock, including staging freight, verifying manifests, and ensuring trucks are dispatched on time
• Supports the Assistant Operations Manager in daily stand-up with independent contractors, communicating route assignments and service expectations
• Monitors dispatch operations, tracks routes, escalates exceptions, and maintains driver communication
• Provides first-line response to client and customer issues, escalating when required
• Oversees contractor end-of-day check-in, paperwork review, and returns reconciliation
• Maintains accurate records in the delivery management platform (e.g., DispatchTrack)
• Assists with independent contractor recruiting activities, onboarding, and compliance tracking
• Covers the operation in the absence of leadership, ensuring continuity of dock, dispatch, and service
• Enforces company policies including safety, uniform, and service standards
• Identifies and recommends process improvements to the Assistant Operations Manager

Skills

Lead dispatcher experience

Supervisory experience

Independent contractors coordination

Dispatch software

Microsoft Outlook/Word/Excel

Tools

DispatchTrack

Job description

Operations Supervisor Final Mile

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we powerA Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Assists in running loadout on the client's dock, including staging freight, verifying manifests, and ensuring trucks are dispatched on time


• Supports the Assistant Operations Manager in conducting daily stand-up with independent contractors, communicating route assignments, service expectations, and
  safety topics


• Monitors dispatch operations throughout the day, tracking routes, escalating exceptions, and maintaining communication with drivers in the field


• Provides first-line response to client and customer issues during the operating day, escalating to the Assistant Manager or Senior Manager when required


• Oversees contractor end-of-day check-in, including paperwork review, undelivered product reconciliation, and the product returns process


• Maintains accurate records in the delivery management platform (e.g., DispatchTrack), including route completion, exceptions, and returns


• Assists with independent contractor recruiting activities, including onboarding paperwork, orientation, and tracking compliance documentation


• Covers the operation in the absence of the Assistant Operations Manager or Senior Manager, ensuring continuity of dock, dispatch, and customer service execution


• Enforces company and customer policies and procedures, including safety, uniform, and service standards


• Identifies and recommends process improvements to the Assistant Operations Manager

Requirements:

• Minimum 2 years of related final mile, warehouse, or distribution center experience


• Prior lead, dispatcher, or supervisory experience preferred


• Experience working with independent contractors or third-party carriers preferred


• Experience with delivery management or routing software (e.g., DispatchTrack)
  preferred


• PC literate with experience using Microsoft Outlook, Word, and Excel

What you gain from joining our team:

• Access wages early with the Rain financial wellness app


• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!


• Health, dental, and vision insurance after 30 days of employment


• 401k match


• Paid maternity and paternity leave


• Access to career development, employee resource groups, and mentorship programs


• Employee discounts


• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app


• Free financial wellness programs


• Daycare discount program


• Opportunities to volunteer and give back to your community.


• + more!

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