Operations Manager

GEODIS; Canton, Northern (MA, KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision insurance after

401k

Paid maternity and parental leave

Career development opportunities

Mentorship programs

Wellness programs and discounts

Job summary

GEODIS is seeking a hands-on Operations Leader to drive daily activities across local and regional delivery networks. You will oversee a busy fleet, schedule maintenance, and push for reductions in damage, missed windows, and return costs.

You will track key metrics like OTD and cost per stop while coordinating with customer service and sales to sustain high customer satisfaction. Prior experience with warehouse systems helps.

Qualifications

• Experience with warehouse management systems preferred.
• Experience with labor management systems and productivity initiatives preferred.
• PC literate and proficient with Word, Excel, Outlook and PowerPoint.
• Ability to read, analyze and interpret general business materials.
• Ability to write reports and communicate with stakeholders.
• Ability to present information to groups of managers, clients and the public.
• Ability to solve practical problems with limited standardization.
• Ability to interpret instructions in written or schedule form.

Responsibilities

• Lead daily operations for local and regional big and bulky home delivery networks.
• Maintain a well-kept fleet and schedule preventive maintenance.
• Reduce damage, missed windows, and return costs.
• Track KPIs like OTD, cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints about damage or late arrivals.
• Oversee work orders for repairs and equipment replacement.
• Coordinate warehouse activities with customer service and sales.
• Partner with customers to maintain high satisfaction and address requests.
• Ensure safe warehouse operation and compliance with sanitation, safety, and security standards.
• Maintain operational excellence across warehouse areas and systems.
• Lead staffing, training, coaching, and development for employees.
• Report hours to Payroll weekly and manage Supervisory staff.
• Ensure compliance with certifications like CTPAT, ISO, AIB.
• Manage budget and P&L for the operation.

Skills

Leadership

Operations mgmt

MS Office

Problem solving

Communication

Regulatory reading

Tools

Warehouse management systems

Labor management systems

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Lead daily operations for local and regional big and bulky home delivery networks.
• Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.
• Reduce damage rates, missed delivery windows, and return product costs.
• Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints regarding damaged property or late arrivals
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
• Leads an efficient and successful operations while successfully mitigating any barriers to success
• Partners with engineering to implement and maintain proper layout of warehouse and product placement
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center
• Ensures adequate staffing, training, coaching and development for employees
• Reports employees' hours worked to Payroll on a weekly basis
• Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable
• Effectively manages the budget and P&L of the operation
• Addresses complaints and resolves problems
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

What you need:

• Experience with warehouse management systems preferred
• Experience with labor management systems and productivity initiatives preferred
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.