Operations Supervisor

Tharaldson Hospitality; Brea (CA); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Daily Pay Option

Benefits package (medical, vision, ,d

Paid Vacation

Descripción de la vacante

Tharaldson Hospitality Management LLC is seeking an Operations Supervisor in Brea, CA. This full-time role for the Residence Inn requires hands-on leadership over front desk, housekeeping, and maintenance functions to ensure daily operations run smoothly and in line with hotel and brand standards.

You will conduct department meetings, address guest and employee concerns, supervise staff, and participate in wage surveys while ensuring compliance with wage guidelines and state/federal hiring

Formación

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Brand experience is preferred.
• Knowledgeable in inventories, scheduling, and ordering.
• Valid Driver’s License is required.
• Education preferred: Associates degree or equivalent.

Responsabilidades

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to policy
• Answers inquiries pertaining to hotel policies and services
• Ensures wage surveys comply with salary guidelines
• Ensures hiring practices comply with state and federal requirements
• Performs functions of the General Manager in their absence
• Supervises housekeeping staff and related training
• Inspects rooms to ensure adherence to quality standards
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists in selection of housekeeping personnel
• Monitors inventory of linens and guest supplies
• Reports maintenance repairs and logs updates
• Completes follow-up on vacant or occupied rooms
• Takes on housekeeping duties when needed
• Handles lost and found items
• Other duties as assigned

Conocimientos

1+ year of experience

Brand experience

Inventories

Scheduling

Ordering

Valid driver license

Educación

Associates degree or equivalent

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Supervisor

OPERATIONS Full Time Brea Residence Inn, Brea, CA, US 2 Attachments

Salary Range: $25.00 To $27.00 Hourly

Hotel Operations Supervisor

Brea Residence Inn by Marriott

Wage: $25.00-$27.00/hour BOE

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

WHAT WE OFFER:

• Competitive pay
• Daily Pay Option
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS:

• Monitors and ensures compliance with all guidelines for operations
• Conducts monthly department meetings to review new procedures and solicit input from all employees
• Handles and provides resolution to guest complaints and employee issues
• Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
• Ensures property hiring practices comply with all state and federal requirements
• Performs functions of the General Manager in their absence
• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

WHAT WE ARE LOOKING FOR:

• Preferably 1+ year of similar experience in Select Service or Extended Stay properties
• Brand Experience preferred.
• Knowledgeable in Inventories, Scheduling, and Ordering.
• Valid Driver's License.
• Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.