Night Front Desk Manager (Hotel)

Tharaldson Hospitality; Cabazon (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Daily Pay Option

Comprehensive benefits for you and/or

Paid Vacation

Job summary

Tharaldson Hospitality’s Cabazon property is seeking a Dual Front Office Manager for the Cabazon/Morongo Hampton Inn & Suites. This hourly, night-shift role oversees guest services and front desk operations.

You will train staff, schedule within budget, and maintain records in line with franchise standards. Prior front desk/Select Service experience and a valid driver’s license are preferred.

Qualifications

• Experience in guest service operations and front desk management.
• Experience with scheduling front desk staff within budget guidelines.
• Knowledge of franchise standards and hotel policies.
• Ability to perform a General Manager role in their absence.

Responsibilities

• Performs functions of Guest Service Agent as scheduled by Management.
• Provides training, including safety training, to front office staff as directed by Management.
• Assists in the selection of Guest Service Agents.
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards.
• Corresponds with group and travel agents to answer special requests for rooms and rates.
• Assists with sales and marketing efforts as directed.
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
• Answers inquiries pertaining to hotel policies and services.
• Performs functions of the General Manager in their absence.
• Assists General Manager in conducting staff meetings.
• All other duties as assigned.

Skills

Guest service

Staff training

Scheduling

Cash handling

Franchise standards

Communication

Education

Associates degree or equivalent

Tools

Registration cards

Job description

Tharaldson Hospitality’s Cabazon property is seeking a Dual Front Office Manager for the Cabazon/Morongo Hampton Inn & Suites. This hourly, night-shift role oversees guest services and front desk operations.

You will train staff, schedule within budget, and maintain records in line with franchise standards. Prior front desk/Select Service experience and a valid driver’s license are preferred.