Housekeeping Manager

Tharaldson Hospitality; Nevada (IA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay Option

Medical, vision, dental, 401k, Profit

Paid Vacation

Job summary

Las Vegas Candlewood Suites by IHG in Las Vegas, NV is seeking a Housekeeping Supervisor to oversee daily housekeeping operations and ensure top guest service. The role requires training staff, enforcing safety SOPs, and maintaining room quality through inspections and deep cleans.

Responsibilities include assigning duties, managing guest complaints related to housekeeping, assisting the General Manager in staffing decisions, and coordinating with maintenance as needed.

Qualifications

• Supervises housekeeping staff.
• Provides training including safety training and SOPs.
• Ensures adherence to quality standards by inspecting rooms (deep cleans).
• Distributes keys and work assignments to staff.
• Addresses guest complaints regarding housekeeping service or equipment.

Responsibilities

• Direct supervision of housekeeping department as per GM directives.
• Train staff and ensure safety and SOP compliance.
• Inspect rooms for quality, ensure deep cleans and proper inventory handling.
• Assign tasks and shift duties; manage lost and found items.

Education

Associates degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Las Vegas Candlewood Suites, Las Vegas, NV, US 2 Attachments

Salary Range: $40,000.00 To $50,000.00 Annually

Las Vegas Candlewood Suites by IHG

Wage: $40,000-$50,000 BOE

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

WHAT WE OFFER:

• Competitive pay
• Daily Pay Option
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

QUALIFICATIONS:

Supervises work activities of housekeeping staff

• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS:

• Supervises work activities of housekeeping staff
• Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Monitors linen and guest supply inventory
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Completes follow-up on vacant or occupied rooms
• Assumes function of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Directly supervises housekeeping and laundry as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

COMPETENCY

• Problem Solving – Identifies and resolves problems in a timely manner; Develop alternative solutions; Uses reason even when dealing with emotional topics
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communications – Responds well to questions; Demonstrates group presentation skills
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively; Able to read and interpret written information
• Managing People – Makes self available to staff; continually works to improve supervisory skills
• Organizational Support – Follows policies and procedures including, but not limited to, dress code policies
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability – Commits to long hours of work when necessary to reach goals
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Looks for ways to improve and promote quality
• Quantity – Strives to increase productivity
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

EDUCATION/EXPERIENCE

Associates degree or equivalent from two-year college, or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATH ABILITY

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to calculate figures and amounts such as discounts, interest, and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:

None required

CERTIFICATES AND LICENSES

None required

SUPERVISORY RESPONSIBILITES

Supervises housekeeping department consisting of 1-20 employees.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently requited to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

WHAT WE ARE LOOKING FOR:

• Preferably 1+ year of similar experience in Select Service or Extended Stay properties
• Brand Experience preferred.
• Knowledgeable in Inventories, Scheduling, and Ordering.
• Valid Driver’s License.
• Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.