Operations Supervisor

ACTS-Aviation Security, Inc; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

ACTS-Aviation Security, Inc seeks an Operations Supervisor for Boston Logan International Airport. The role involves supporting Leads and Security Agents, scheduling staff, and ensuring compliance with all security-related regulations.

The ideal candidate should have at least 5 years of airport management experience and 3 years in supervisory roles within aviation security. The position offers a salary range of $60,000 - $70,000 per year.

Qualifications

• 5 years of airport or warehouse management experience.
• 3 years of supervisory experience in aviation security functions.
• Must be a U.S. citizen.

Responsibilities

• Provide support to ACTS Leads and Security Agents.
• Assist in scheduling and assigning Security Agents.
• Ensure and maintain all security-related records.

Skills

Airport or warehouse management experience

Supervisory experience in aviation security

Knowledge of airline and catering security regulations

Knowledge of cargo screening

Team Player

Detail Oriented

Education

Associates degree

Tools

Drivers – Non-CDL

Job description

Position

Operations Supervisor – Boston Logan International Airport, ACTS‑Aviation Security Inc.

Salary

Salary Range: $60,000 – $70,000 per year.

Essential Duties and Responsibilities

• Provide support to ACTS Leads and Security Agents in daily activities established by customer requirements.
• Assist in scheduling and assigning Security Agents to ensure proper coverage and relief.
• Serve as liaison for Local Airline Customers, Host Catering units, TSA, and other Government authorities.
• Ensure and maintain all security‑related records as required by local Airline Customers, TSA, and Government authorities.
• Perform regularly scheduled documented audits of employee performance, including video reviews.
• Ensure all Government, Customer, Airline, and local requirements are met.
• Report all daily, weekly, and monthly activities to the appropriate management member.
• Conduct and ensure that all training and orientation are provided to employees.
• Work with Regional HR Manager to recruit, hire, and retain high‑quality Security Agents.
• Disciple agents as necessary.
• Maintain all provisions, regulations, procedures, and processes in the current collective bargaining agreement.
• Perform all other duties as assigned by ACTS‑Aviation Security management.

Requirements

• 5 years of airport or warehouse management experience.
• 3 years of supervisory experience in aviation security functions (not general).
• Knowledge of airline and catering security regulations.
• Must be a U.S. citizen.
• Knowledge of cargo screening.

Behaviors

• Team Player – works well as a member of a group.
• Leader – inspires teammates to follow them.
• Detail Oriented – capable of carrying out a task with all necessary details.

Motivations

• Goal Completion – inspired by the successful completion of tasks.
• Self‑Starter – performs without outside help.
• Ability to Make an Impact – inspired by contributing to the success of a project or organization.

Education

Associates degree (preferred).

Experience

• 2 years of Airport Operations Management (required).
• 2–5 years of Airport Management (preferred).
• Experience supervising (preferred).
• Experience supervising in a unionized environment (required).

Licenses & Certifications

• Drivers – Non‑CDL (required).

Equal Opportunity Employer

ACTS is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.