Operations Lead - BOS

ACTS Brand; Boston (MA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical, dental & vision insurance

401K with company matching

Paid vacation & holidays

Job summary

ACTS Brand is seeking an Operational Lead Security Agent at Boston Logan Airport. The role entails supporting Security Agents, scheduling coverage, and liaising with airline customers and authorities. Candidates must have a high school diploma and a minimum of 2 years in a supervisory position.

Ideal candidates possess strong administrative skills, with a commitment to security and customer service. Salary is set at $21.00/hr, and the role requires effective communication skills in English.

Qualifications

• Minimum of 2 years supervisory experience.
• Must be at least 18 years old.
• Proficiency in written and oral communication in English.

Responsibilities

• Provide support to GSI Leads and Security Agents in daily activities.
• Schedule and assign Security Agents for proper coverage.
• Serve as a liaison for local airline customers and authorities.
• Maintain all security-related records required by authorities.
• Ensure all requirements are met and report to management.
• Conduct training and orientation for employees.
• Work with HR to recruit and retain high-quality security agents.

Skills

Strong administrative skills

Excellent knowledge of operations

Education

High school diploma or equivalent

Job description

Benefits

Medical, dental & vision insurance; 401K with company matching; paid vacation & holidays.

Position Summary

Operational Lead Security Agent at the BOS airport in Boston, Massachusetts.

Essential Duties and Responsibilities

• Provide support to GSI Leads and Security Agents in daily activities as per the customer’s requirements.
• Schedule and assign Security Agents to ensure proper coverage and relief.
• Serve as a liaison for local airline customers, host catering units, FAA, or other government authorities.
• Maintain all security-related records required by local airline customers, FAA, and other authorities.
• Ensure all government, customer, airline, and local requirements are met.
• Report all daily, weekly, and monthly activities to the appropriate member of management.
• Conduct and ensure all training and orientation are provided to employees.
• Work with the Regional HR Manager to recruit, hire, and retain high-quality security agents.
• Maintain provisions, regulations, procedures, and processes in current collective bargaining agreement.
• Perform all other duties as assigned by ACTS‑Aviation Security management.

Salary

$21.00/hr

Education

High school diploma or equivalent.

Work Experience

• Minimum of 2 years supervisory experience.
• Must be at least 18 years old.

Job Skills

• Strong administrative skills.
• Excellent knowledge of operations.

Communication Skills

Must possess both written and oral communication skills in English.

Certificates, Licenses and Registrations

New employees required to complete an FBI fingerprint check (SIDA Badge) and a confirmed 10‑year background check.

Travel

None.

Environmental Requirements

Ability to bend, push, and lift up to 30 pounds on a regular basis.

Competencies

• Security mindset – take pride in keeping the skies safe and flights secure.
• Trust – keeping promises and speaking the truth.
• Customer‑focused – willingness to listen and act promptly and appropriately.
• Team spirit – integrity, experience, collaboration, and open communication.
• Innovation – creativity, seeking new ideas, continuous improvement, and adapting to change.

Equal Opportunity Employer

ACTS‑Aviation Security is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or any other category protected under applicable law. For more information regarding Equal Employment Opportunity, visit http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.