Operations Supervisor

Aptive Environmental; Baltimore (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

Aptive Environmental is looking for an Operations Supervisor to effectively lead a field operations team in Baltimore. The successful candidate will be responsible for enhancing customer satisfaction, optimizing service delivery, and managing team performance. Offering a competitive salary along with comprehensive benefits, this is a full-time role in a company committed to creating a positive workplace culture.

Benefits

Competitive annual salary

Annual performance bonus

Yearly incentive trip

Company iPhone provided

Company gas card provided

Group Health, Dental, and Vision plans

Pet insurance and Life insurance

401K with employer match

Paid holidays and time off

Opportunity for advancement

Qualifications

• Excellent verbal, written, and communication skills.
• Strong ability to lead and manage a team.
• A US driver’s license valid for a minimum of 3 years required.

Responsibilities

• Responsible for customer and employee retention, improving revenue.
• Manage payroll for team members and strive for operational efficiency.
• Ensure compliance with state and federal laws.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Leadership skills

Tools

Google Drive

Job description

Location Zip Code:

20701-1140

Job Family:

Field Management

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the Baltimore, MD area.

What we offer:

• Competitive annual salary $50,000-$65,000

• Annual performance bonus

• Yearly incentive trip

• Company iPhone provided

• Save money from driving our vehicle

• Company gas card provided

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match up to 4%

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team

• Meet requirements for personal service production

• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies

• Manage payroll for all Service Professionals and Lead Service Professionals within the team

• Strive to achieve high operational efficiency and effective labor management

• Growth and success of areas by ensuring safe and efficient delivery of quality services

• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress

• Meet KPI standards

• Create a positive atmosphere of learning and growth for all Service Professionals

• Actively seeks opportunities to develop, improve and innovate themselves and their teams

• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools

• Review Service Professional performance metrics with the Operations Manager

• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional

• Deliver excellent customer service to potential and existing customers

• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion

• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field

• Remain compliant with state and federal laws, regulations, and licensing.

• Obtain local and state licensing

Qualifications:

• Excellent verbal, written, and communication skills

• Interpersonal and collaboration skills

• Strong analytical and problem-solving skills

• Ability to analyze information and think systematically

• Strong ability to lead and manage a team

• Proficient with Google drive functions or related software

• A US driver’s license that has been valid for a minimum of 3 years is required

• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)

• A drug test and background check will be performed on all new hires

• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services

Aptive Environmental:

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.