Operations Supervisor

Loomis-; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO & Holidays

Health & Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance (Basic)

Voluntary Life Insurance

FSA & HSA

Dependent Care Account

Training & Development

Job summary

Loomis seeks an Operations Supervisor to lead armored route and vault operations, implement policy, and foster a professional, secure, and efficient culture.

Key duties include scheduling, dispatch, ATM maintenance oversight, safety training, and cross-department collaboration to meet service goals and cost targets.

Qualifications

• A valid firearms permit.
• A strong, positive leadership and supervisory presence.
• Excellent verbal and written communication skills; ability to teach and coach.
• Experience in transportation and warehousing, or logistics.
• Experience in banking or retail cash/ATM operations preferred.
• Excellent computer skills; MS Office proficiency.

Responsibilities

• Complete and maintain scheduling/routing daily.
• Oversee armored and ATM route, dispatch, first-line ATM maintenance, vault and terminal ops.
• Maintain effectiveness and efficiency of route, terminal and vault ops.
• Ensure safety of employees, vehicles and facilities via training and policies.
• Ensure cargo and terminal security; enforce procedures and procedures.
• Investigate accidents and process required paperwork.
• Develop and maintain customer service capabilities among staff.
• Respond to customer inquiries/complaints and resolve logistics issues.
• Coordinate with sales, other branches, vendors to implement viable solutions for new customers.
• Control overtime and monitor vacations; maintain ops efficiency.
• Communicate with staff to resolve issues promptly.
• Perform additional duties as assigned by supervisors.
• Provide leadership focused on professionalism and continuous improvement.
• Recruit/train/supervise operations personnel.
• Oversee maintenance of vehicles/forklifts/equipment.
• Respond to emergencies including injuries and security incidents.
• Maintain route/vault data (paper and electronic).
• Execute other duties as assigned.

Skills

Leadership presence

Communication

Problem solving

People management

Training & coaching

Safety awareness

Computer skills

Tools

MS Office

Job description

*** Salary commensurate upon skill set, experience and competency in similar roles. ***

The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures as well as monitoring and controlling daily operations and assisting with long-term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional employee-centered culture, safe and secure operation, a high level of service delivery, and cost effective and productive operations. This includes operational responsibility for all route operations (armored and ATM), vault and facility security operations as directed by the Operations Manager/Branch Manager.

Typical Duties / Responsibilities:

1. Complete and maintain scheduling/routing on daily basis
2. Oversight and coordination of armored and ATM route, dispatch, first-line ATM maintenance, vault and terminal operations.
3. Maintaining effectiveness and efficiency of route, terminal and vault operations.
4. Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures
5. Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures including terminal opening and closing.
6. Investigating accidents and processing required paperwork
7. Developing and maintaining customer service capabilities among all operations staff.
8. Responding to customer inquiries and or complaints and solving logistical issues.
9. Coordinating with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers.
10. Controlling overtime hours. Monitoring employee vacation schedules. Maintaining effectiveness and efficiency of operational functions.
11. Communication with all employees to Immediately resolve any outstanding issues and/or complaints.
12. Completion of any and all additional responsibilities that are assigned by the operations Manager and/or other Management Team Members on an “as needed” basis.
13. Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.
14. Recruiting, interviewing, testing, selecting, training and supervising operations personnel.
15. Oversight and coordination of maintenance of vehicles, forklifts and other equipment.
16. Emergency responses include responses to employee injuries, facility security incidents, vehicle incidents and security investigations.
17. Manipulation and maintenance of route and vault data to include manual paperwork and electronic data.
18. All other duties as assigned by the Operations Manager/Branch Manager.

Skills and Qualifications

1. A valid firearms permit.
2. A strong, positive, leadership and supervisory presence proven through professional experience is required.
3. Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required.
4. Experience in transportation and warehousing, transportation logistics, or a related field required.
5. Experience in banking or retail cash, and ATM operations preferred.
6. Excellent computer skills and a working knowledge of Microsoft Office programs required.
7. Strong desire to succeed, advance, grow your career, and work for an industry and company-leading branch is required.

Benefits

Loomis offers one of the most comprehensive employees benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development