Operations Supervisor

Transdev; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company at the forefront of autonomous vehicle technology! This role offers a unique opportunity to engage in a dynamic environment where innovation meets mobility solutions. As part of a dedicated team, you'll lead operations, ensure safety, and drive performance metrics while collaborating with industry leaders. If you are passionate about transforming transportation and thrive in a collaborative setting, this position is perfect for you. Be a key player in shaping the future of mobility and enjoy a rewarding career that offers growth and development opportunities.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Proficiency in communication and problem-solving is essential.

Responsibilities

• Maintain safety standards and operate with safety as the primary goal.
• Lead and manage operations while ensuring compliance with standards.
• Respond to emergencies and communicate effectively with stakeholders.

Skills

Communication Skills

Problem-Solving Skills

Operational Excellence

Performance Metrics

Attention to Detail

Team Leadership

Technical Proficiency

Education

High School Diploma or GED

Bachelor’s Degree in Engineering or Operations

Tools

Touchscreen Smartphone

Computer Software for Reporting

Job description

Overview: Our employees at Transdev have the unique opportunity to operate in significant Autonomous Vehicle provider facilities, where they are at the forefront of innovation in autonomous vehicle technology. Collaborating closely with industry leaders, our team benefits from a dynamic, cutting-edge work environment. This partnership allows us to leverage the latest advancements in technology and contribute to the future of transportation. If you are passionate about transforming mobility and thriving in a collaborative setting, join us and be part of this exciting journey!

Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world.

Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities, and enhance the footprint of public transit.

Pay Range: $36.00-$42.00/hr

Key Responsibilities:

1. Maintain Transdev’s high standard of safety, inside and outside of the vehicle.
2. Operate with safety as the primary goal.
3. Communicate courteously with management, engineers, and the public.
4. Respond to system emergencies; investigate and complete accident reports, incidents, and customer complaints.
5. Public/customer-facing management and leadership of hourly workforce.
6. Field work and on-the-road operations with workforce are required to dispatch, respond, and troubleshoot.
7. Strategic planning and forecasting to meet client demands.
8. Results-driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance.
9. Assist team members with payroll, interpersonal issues, and career development.
10. Communicate announcements to the team and lead debriefs with safety messages at the forefront.
11. Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders.
12. Coordinate, monitor, and supervise the activities of subordinates.
13. Ensure compliance throughout the division to global process standards and work on continuous improvement initiatives.
14. Respond to service problems and investigate unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation.
15. Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinate activities of the program; determine priorities.
16. Maintain high degree of confidentiality of all information.
17. Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing.
18. All other duties as required.

Required Education and Experience:

1. High School Diploma or GED.
2. Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams.
3. Degree in Engineering, Operations, or related field preferred.

Required Knowledge Skills and Abilities (KSAs):

1. Proficiency with using a touchscreen smartphone (Android preferred but not required).
2. Ability to use a computer to generate reports and schedules.
3. Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes.
4. Good written and oral communication skills.
5. Ability to organize and perform work efficiently; strong attention to details.
6. An awareness and willingness to use Operational Excellence tools and techniques.
7. Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers.
8. Experience with performance metrics and process improvement.
9. Ability to work for different managers.
10. Proven track record of meeting or exceeding department performance goals.
11. Demonstrated problem-solving skills and analytical skills.
12. Must be able to work early mornings, evenings, and/or weekends; flexible shift if needed.
13. Must be eager, self-starter, and demonstrate good judgment in fast-paced, high-stress environments.
14. Punctual, reliable, and team player.
15. Travel up to 20% of the time.
16. Available to be on call and responsive for 24/7 operations.

Physical Requirements:

1. Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear.
2. Must be able to withstand working outdoors in inclement weather.
3. Frequently required to sit.
4. Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell.
5. Occasionally required to lift up to 45 pounds.
6. May work in extreme heat and cold, and in damp environments with moderate noise.
7. Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.

Pre-Employment Requirements:

1. Must be 21 years old.
2. All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening.
3. Transdev maintains a Drug-Free Workplace and may require participation in a random drug screening program.
4. Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law.
5. Employees must maintain an acceptable Driving Record suitable for being approved to drive as part of their regular duties.
6. Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required.
7. If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.

Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local laws.

California applicants: Please review here: California Employee Privacy Policy.

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 3826

Pay Group: ECH

Cost Center: 575

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace. If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicles and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at TransdevNA.com or watch an overview video.