Operations Strategy & Transformation Manager

Information Technology Senior Management Forum; Richmond (VA); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One in Richmond, VA is seeking a Manager, Process Management to lead transformation of operations and customer experiences across teams. You will shape roadmaps, translate strategy into practical programs, and drive measurable improvements.

You will work in a hybrid setup, spending three days a week in the office and two remotely, while partnering with lines of business, product and tech teams to deliver outcomes and influence leadership decisions.

Qualifications

• High School Diploma, GED or equivalent certification is required.
• 2+ years of experience in Process or Project management.
• 2+ years of experience in People management.
• 2+ years of experience in Relationship management.

Responsibilities

• Reimagine agent experiences and reduce manual processes.
• Improve operations efficiency by streamlining processes and reducing redundancy.
• Lead a high performing team.
• Partner with business leaders to ensure Operations is represented in ideation, design and execution.
• Design strategic programs integrating customer and agent design to track progress.

Skills

Process management

People management

Relationship management

Education

High School Diploma, GED or equivalent certification

Master’s Degree or military experience

Tools

Lean certification or Six Sigma certification

Job description

Capital One in Richmond, VA is seeking a Manager, Process Management to lead transformation of operations and customer experiences across teams. You will shape roadmaps, translate strategy into practical programs, and drive measurable improvements.

You will work in a hybrid setup, spending three days a week in the office and two remotely, while partnering with lines of business, product and tech teams to deliver outcomes and influence leadership decisions.