Operations Strategy Associate

Lever, Inc.; Town of Italy (NY); On-site; EUR 44,000 - 71,000; Full time

Benefits offered by this job

Fully remote work model

High-impact initiatives

Exposure to AI and automation

Cross-functional collaboration across

Career growth opportunities

Job summary

Lever, Inc. is seeking an Operations Strategy Associate in Italy to drive data-driven improvements across Operations, Product, Engineering, and Customer Success. You will analyze data, design scalable workflows, and lead cross-functional initiatives with initiative, curiosity, and a hands-on mindset.

This role offers exposure to analytics, automation, and strategic projects in a fast-paced startup environment, with ownership potential over projects and teams as priorities evolve.

Qualifications

• 2+ years of professional or internship experience in Strategy, Business Operations, Product Operations, Program Management, Consulting, Business Analytics, or similar cross-functional environment.
• Proven ability to solve operational problems through process improvement, workflow design, automation, or scalable systems.
• Strong data analysis capabilities with hands-on experience using SQL, Python, or comparable analytical tools.
• Ability to manage multiple priorities effectively in ambiguous, fast-moving environments.
• Strong written and verbal communication skills with the ability to simplify complex topics and align stakeholders across teams.
• Hands-on, investigative mindset, comfortable testing products, reviewing workflows, and validating assumptions directly.

Responsibilities

• Analyze operational data to identify trends, bottlenecks, inefficiencies, and opportunities for improvement.
• Build dashboards, reports, analytical models, and other tools to support informed business decisions.
• Research, evaluate, and implement technologies such as AI, automation tools, and internal platforms to improve operational effectiveness.
• Design and improve processes, workflows, and operating procedures to increase efficiency, quality, scalability, and customer experience.
• Lead cross-functional projects and strategic initiatives from planning through execution with multiple teams.
• Identify root causes of operational challenges and develop practical, scalable solutions.
• Support initiatives to improve payment processes, customer workflows, and operational performance.
• Evaluate and onboard external technology or service providers to enhance customer-facing operations.
• Develop predictive or analytical models to help teams identify risks and take proactive action.
• Take ownership of an Operations team and improve its performance, quality, and workflows when needed.
• Adapt responsibilities as business needs evolve and pursue high-impact projects.

Skills

Strategy

Business Operations

Product Operations

Program Management

Business Analytics

SQL

Python

Cross-functional collaboration

Problem solving

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Strategy Associate based in Italy.

This is a high-impact, generalist operations role designed for adaptable problem-solvers who enjoy tackling a wide range of business challenges. You'll analyze data, improve processes, build scalable workflows, and lead strategic initiatives that directly influence customers and business performance. The role offers exposure to Operations, Product, Engineering, Customer Success, and other cross-functional teams. You may work on analytics, automation, AI adoption, operational transformation, or even team leadership depending on business priorities and your strengths. You'll operate in a fast-paced, ambiguous environment where initiative, curiosity, and practical problem-solving are highly valued. It's an opportunity to take ownership of meaningful projects while developing broad experience across a growing technology organization.

Accountabilities

• Analyze operational data to identify trends, bottlenecks, inefficiencies, and opportunities for improvement.

• Build dashboards, reports, analytical models, and other tools that support informed business decisions.

• Research, evaluate, and implement technologies such as AI solutions, automation tools, and internal platforms to improve operational effectiveness.

• Design and improve processes, workflows, and operating procedures to increase efficiency, quality, scalability, and customer experience.

• Lead cross-functional projects and strategic initiatives from planning through execution, working with Operations, Product, Engineering, Customer Success, and other teams.

• Identify root causes of operational challenges and develop practical, scalable solutions.

• Support initiatives aimed at improving payment processes, customer workflows, and operational performance.

• Evaluate and onboard external technology or service providers where they can improve customer-facing operations.

• Develop predictive or analytical models that help teams identify risks and take proactive action.

• Depending on business needs and individual strengths, take responsibility for an Operations team and improve its performance, quality, and workflows.

• Adapt responsibilities and priorities as business needs evolve, taking ownership of the projects where you can have the greatest impact.

Requirements

• 2+ years of professional or internship experience in areas such as Strategy, Business Operations, Product Operations, Program Management, Consulting, Business Analytics, or another cross-functional environment.

• Demonstrated ability to solve operational problems through process improvement, workflow design, automation, or scalable systems.

• Strong data analysis capabilities with hands-on experience using SQL, Python, or comparable analytical tools.

• Ability to manage multiple priorities effectively in ambiguous, fast-moving environments.

• Strong written and verbal communication skills, with the ability to simplify complex topics and align stakeholders across teams.

• Deep curiosity and a first-principles approach to problem-solving, with a focus on understanding root causes rather than treating symptoms.

• A hands-on, investigative mindset: you are comfortable testing products yourself, reviewing operational workflows, speaking with customers or frontline teams, and validating assumptions directly.

• Resourcefulness, adaptability, and confidence working across different types of problems and responsibilities.

• A strong sense of ownership and willingness to take initiative without waiting for a predefined playbook.

Benefits

• Compensation: $50,000-$80,000, with individual offers determined by factors including education, qualifications, certifications, experience, and geographic location.

• Fully remote work model with flexibility across eligible locations.

• Opportunity to work on high-impact initiatives that directly affect customers, products, and business performance.

• Exposure to a broad range of Operations, Product, Engineering, Customer Success, analytics, and strategic challenges.

• Fast-paced startup environment that values curiosity, independence, adaptability, and continuous growth.

• Opportunities to work with AI, automation, analytics, and emerging operational technologies.

• Skills-focused environment where practical problem-solving and demonstrated capabilities are emphasized alongside experience.

• Opportunity to take on increasing responsibility, including project and team leadership as appropriate.

• Multiple openings and continued hiring for the role as the organization grows.