Technical Operations Specialist

Sierra LLC Air Conditioning & Plumbing; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off & Holidays

Growth opportunities

Job summary

Sierra LLC Air Conditioning & Plumbing is seeking a Technical Operations Specialist in Las Vegas. This role involves improving workflows, supporting operational projects, and driving innovation through technology. Applicants should have strong organizational and problem-solving skills, an interest in AI, and a tech-savvy attitude. Competitive pay, growth opportunities, and comprehensive benefits including medical insurance and a 401(k) plan are offered. Join a fast-paced environment focused on operational excellence and team collaboration.

Qualifications

• Experience in operations, administrative support, project coordination, or process improvement preferred.
• Strong problem-solving and organizational skills.
• Interest in AI, automation, and operational technology.

Responsibilities

• Assist in improving workflows across departments.
• Support development of SOPs and training materials.
• Track operational KPIs and assist with reporting.
• Work alongside multiple teams to support operational initiatives.

Skills

Organizational skills

Problem-solving skills

Technical curiosity

Communication skills

Collaboration abilities

Job description

We are looking for a Technical Operations Specialist who is organized, analytical, tech-savvy, and excited about innovation, AI, and operational improvement.

This role is perfect for someone who enjoys solving problems, improving workflows, supporting teams, and helping businesses operate smarter through technology and process optimization.

You will work closely with leadership and multiple departments to improve systems, streamline communication, support operational projects, and help identify opportunities for automation and innovation.

If you are naturally curious, adaptable, and passionate about operational excellence and emerging technology, we want to hear from you.

What You’ll Do

Operational Support & Process Improvement

• Assist in improving workflows and operational processes across departments
• Help identify inefficiencies and recommend scalable solutions
• Support development of SOPs, training materials, and process documentation
• Assist with operational projects and implementation initiatives
• Help improve communication and workflow consistency between teams

Technology & Innovation

• Research and help implement new tools, systems, and automation opportunities
• Support AI-driven initiatives and operational innovation projects
• Assist with system organization, reporting visibility, and process tracking
• Help improve operational efficiency through technology and workflow optimization
• Stay current on emerging tools, automation trends, and operational best practices

Reporting & Analytics

• Track operational KPIs and assist with reporting
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  • Track operational KPIs and assist with reporting
  • Help build dashboards, spreadsheets, and operational tracking systems
  • Analyze trends and identify opportunities for improvement
  • Support leadership with operational insights and reporting visibility
  Ok. Proceed with Cross-Functional Collaboration.

  Cross-Functional Collaboration

  • Work alongside operations, customer service, recruiting, dispatch, and leadership teams
  • Support rollout of new operational initiatives and processes
  • Assist teams with adapting to new tools and operational improvements
  • Help maintain organization, accountability, and process consistency

  What We’re Looking For

  Skills & Experience

  • Experience in operations, administrative support, project coordination, technical support, or process improvement preferred
  • Strong organizational and problem‑solving skills
  • Comfortable learning new technology and systems quickly
  • Interest in AI, automation, operational technology, and innovation
  • Strong communication and collaboration abilities
  • Detail‑oriented with the ability to manage multiple priorities

  Preferred Background

  • Experience supporting operations in a fast‑paced environment
  • Strong technical curiosity and willingness to improve processes
  • Comfortable working with reporting, spreadsheets, and operational tracking
  • Experience with home service, logistics, operations, or service‑based industries is a plus

  Soft Skills

  • Adaptable and solutions‑focused
  • Self‑motivated and eager to learn
  • Strong follow‑through and accountability
  • Positive attitude with a team‑oriented mindset
  • Comfortable working in evolving environments where processes continue improving

  What You’ll Get

  Compensation & Growth

  • Competitive pay based on experience
  • Growth opportunities within a rapidly growing company
  • Exposure to operations, innovation, leadership, and technology initiatives
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid Time Off & Holidays
  • Collaborative and growth‑focused leadership team
  • Opportunity to help improve and modernize operations
  • Fast‑paced environment with meaningful impact opportunities
  • Team culture focused on accountability, innovation, and development