Operations Specialist

MAJC; New York (NY); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Rapport, a division within FLIK Hospitality Group, seeks an Operations Specialist in New York to support day-to-day workplace operations and ensure a seamless guest and employee experience.

The role links hospitality services, facilities, and vendors, requiring strong MS Office skills and a focus on process improvements and readiness. This is a full-time, on-site position with comprehensive benefits and growth opportunities.

Qualifications

• 3-5 years of workplace operations, hospitality, facilities, or office management experience.
• Corporate office experience preferred.
• Experience with EMS, Envoy, Condeco or similar platforms.
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Teams.
• Strong organizational, communication, and project management skills.

Responsibilities

• Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
• Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
• Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
• Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
• Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
• Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.

Skills

Workplace operations experience

EMS/Envoy/Condeco

MS Office (Excel/Outlook/PowerPoint/TE

Organizational & project management

Communication skills

Tools

EMS

Envoy

Condeco

Job description

Position Title:Opoerations Specialist

Pay 11

Salary:$72,000-$75,000

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Operations Specialist is responsible for supporting day-to-day workplace operations that ensure seamless employee and guest experience. This role serves as a critical link between hospitality services, facilities, workplace operations, vendors, and agency stakeholders.

Core Responsibilities

• Workplace Operations: Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
• Space & Reservation Management: Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
• Vendor & Service Coordination: Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
• Employee & Guest Experience: Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
• Reporting & Administration: Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
• Operational Excellence: Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.

Qualifications:

• 3-5 years of workplace operations, hospitality, facilities, or office management experience.
• Corporate office experience preferred.
• Experience with workplace management systems such as EMS, Envoy, Condeco, or similar platforms.
• Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Teams.
• Strong organizational, communication, and project management skills.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID:1578381

Rapport a specialized division of FLIK Hospitality Group