Operations Specialist: Scale & Optimize Learner Experience

SkillOps; Virginia Beach (VA); On-site; USD 50,000 - 55,000; Full time

Job summary

SkillOps in Virginia Beach is seeking a Business Operations Specialist to keep our operational engine running smoothly across departments, supporting onboarding, course logistics, and data integrity. You will manage financial operations, support Dynamics 365 and Canvas LMS, and drive process improvements using AI-enabled tools to build scalable workflows for growth and learner satisfaction.

The ideal candidate is highly organized, proactive, and comfortable in a fast-paced environment,

Qualifications

• 3+ years in business operations or related role.
• Strong organization and attention to detail.
• Experience coordinating complex projects with multiple stakeholders.
• Proficient with CRM platforms and cloud-based business technologies.
• Experience supporting financial operations including invoicing, billing, AR, PO, or expense tracking.
• Excellent written and verbal communication skills.
• Analytical and problem-solving abilities.
• Professionalism and discretion when handling confidential information.
• Self-motivated with ability to work independently.
• Adaptable in a growing organization.

Responsibilities

• Coordinate day-to-day operations across departments for efficient execution.
• Oversee client onboarding, learner enrollment, and course logistics.
• Coordinate participant evaluations, certificates, and follow-up.
• Manage financial operations including invoicing, purchase orders, AR, payment reconciliation, and expenses.
• Maintain accurate data in Dynamics 365 and other systems.
• Support administration of Dynamics 365, Canvas LMS, Microsoft 365, Stripe, SharePoint, Sensepass.
• Identify workflow inefficiencies and suggest process improvements.
• Leverage AI tools to improve productivity and reporting.
• Develop and maintain SOPs and process guides.
• Assist executive leadership on special projects.
• Vendor coordination, purchasing, and procurement.
• Maintain confidentiality of sensitive information and represent SkillOps professionally.
• Build trust with learners and client stakeholders.

Skills

CRM experience

Analytical thinking

Communication skills

Problem solving

Independent worker

Collaboration

Discretion

Adaptability

Tools

Microsoft 365

Dynamics 365

Canvas LMS

Stripe

SharePoint

Sensepass

Job description

SkillOps in Virginia Beach is seeking a Business Operations Specialist to keep our operational engine running smoothly across departments, supporting onboarding, course logistics, and data integrity. You will manage financial operations, support Dynamics 365 and Canvas LMS, and drive process improvements using AI-enabled tools to build scalable workflows for growth and learner satisfaction.

The ideal candidate is highly organized, proactive, and comfortable in a fast-paced environment,