Store Operations Specialist

Creative Solutions Services, LLC; Columbus (OH); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Store Operations Specialist to support our international store operations teams from Columbus in a hybrid role, with in-office presence Tuesday–Thursday. The position focuses on LMS administration, localization of content, project management, and logistics coordination.

The role requires strong organizational and communication skills, comfort with ambiguity, and a proactive approach to problem solving.

Qualifications

• Strong multi-tasking, organizational, written and verbal communication skills.
• Ability to collaborate with various levels and functions internally and externally.
• Customer-focused with high service standards, aligning with brand and values.
• Excellent negotiation and decision-making skills.

Responsibilities

• Administer and maintain LMS including content uploads, organization, user access, publishing, troubleshooting and upkeep.
• Coordinate translations/localization of digital learning and video content across languages and markets.
• Execute organized projects with publishing, communications, reporting, data accuracy and priority management.

Skills

Multi-tasking

Organizational skills

Written & verbal communication

Collaboration

Customer-focused

Negotiation

Decision-making

Problem solving

Tools

LMS

Job description

We are seeking a dynamic individual to join our team as a Store Operations Specialist. This newly created role offers an exciting opportunity to support our international store operations teams. Based in Columbus, this hybrid position (Tuesday-Thursday onsite) provides the perfect balance of in-office collaboration and remote flexibility.

Key Responsibilities:

• Digital Learning & LMS Experience: Administer and maintain our LMS or digital learning platform, including content uploads, organization, user access, publishing, troubleshooting, and ongoing platform upkeep.
• Localization & Global Content Management: Coordinate translations/localization of digital learning and video content, ensuring accuracy across multiple languages and markets.
• Project Management: Execute highly organized and detail-oriented projects, managing recurring publishing, communications, reporting, data accuracy, and multiple priorities independently in a fast-paced environment.
• Adaptable Problem Solver: Learn new tools and processes quickly, troubleshoot issues, and independently find solutions. Be resourceful, curious, and comfortable navigating ambiguity.
• Partner Conference Prep Work: Coordinate logistics for conferences, including organizing shipping and working with FedEx & DHL.
• Contest & Incentives Support: Coordinate purchase orders, translation, printing, and shipping for holiday contests and incentives.
• Physical Requirements: Spend up to 2-3 days/week in the warehouse, mail center, and copy center packing shipments and ensuring deliveries are packaged correctly. Ability to lift 25lbs and move materials with a hand trolley.

Key Qualifications:

• Strong multi-tasking, organizational, written, and verbal communication skills.
• Ability to collaborate with various levels and functions both internally and externally.
• Customer-focused with high service standards, embracing diversity, and aligning with our brand and organizational values.
• Excellent negotiation and decision-making skills.

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