Operations Specialist: Retail Excellence & Customer Care

Ardens Garden The Juice Market Inc; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Arden's Garden is seeking an Operations Specialist to drive operational excellence across our stores and uphold brand standards. You will serve as a subject-matter expert on policies, procedures, and customer service standards, coaching teams to execute with accuracy and care.

In this role, you’ll manage inventory, ensure product freshness and merchandising standards, and deliver exceptional guest experiences in a fast-paced environment across multiple locations.

Qualifications

• 2+ years of experience in retail, food service, hospitality, operations, or a related environment.
• Strong organizational, problem-solving, and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to coach, influence, and support team members without direct supervisory authority.
• Reliable transportation and willingness to support multiple store locations as needed.

Responsibilities

• Execute Arden's Garden operational procedures accurately and consistently.
• Serve as subject matter expert on company policies, systems, processes, and standards.
• Maintain cleanliness, organization, food safety, product quality, and store readiness.
• Monitor store operations and identify opportunities to improve efficiency, consistency, and execution.
• Support implementation of new operational initiatives and process improvements.
• Assist onboarding and operational training of new team members.
• Provide hands-on coaching and guidance regarding operational procedures, product handling, and customer service standards.
• Communicate operational concerns and opportunities to store leadership.

Skills

Operational excellence

Store operations

Inventory management

Customer service

Coaching / training

Communication

Attention to detail

Problem-solving

Time management

Adaptability

Job description

Arden's Garden is seeking an Operations Specialist to drive operational excellence across our stores and uphold brand standards. You will serve as a subject-matter expert on policies, procedures, and customer service standards, coaching teams to execute with accuracy and care.

In this role, you’ll manage inventory, ensure product freshness and merchandising standards, and deliver exceptional guest experiences in a fast-paced environment across multiple locations.