Operations Specialist: Brand Standards & Store Excellence

Arden's Garden; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Arden's Garden in Atlanta is seeking an Operations Specialist who champions operational excellence, accurate execution, and exceptional customer experiences.

You'll support store teams with policy mastery, hands‑on coaching, and hands‑on problem solving to maintain product quality, sanitation, and readiness across locations. This role offers growth into leadership while embodying Arden's Garden standards and service excellence.

Qualifications

• 2+ years of experience in retail, food service, hospitality, operations, or a related environment.
• Strong organizational, problem-solving, and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to coach, influence, and support team members without direct supervisory authority.
• Reliable transportation and willingness to support multiple store locations as needed.

Responsibilities

• Execute Arden's Garden operational procedures accurately and consistently.
• Serve as a subject matter expert on company policies, systems, processes, and operational standards.
• Maintain exceptional standards for cleanliness, organization, food safety, product quality, and store readiness.
• Monitor store operations and identify opportunities to improve efficiency, consistency, and execution.
• Ensure operational checklists, processes, and procedures are completed accurately and on time.
• Support implementation of new operational initiatives and process improvements.
• Communicate operational concerns and opportunities to store leadership.
• Assist with inventory management, receiving, product rotation, and stock organization.
• Support inventory counts, audits, and accuracy initiatives.
• Monitor product freshness, quality, and merchandising standards.
• Help reduce waste through proper inventory control and product handling practices.
• Ensure products are stocked, displayed, and maintained according Arden's Garden standards.
• Support onboarding and operational training of new team members.
• Demonstrate best practices through daily execution and leadership by example.
• Provide hands‑on coaching and guidance regarding operational procedures, product handling, and customer service standards.
• Reinforce company expectations through observation, feedback, and support.
• Assist store leadership with training initiatives and implementation of new programs.
• Deliver exceptional customer service in every interaction.
• Serve as a role model for customer engagement, product knowledge, and brand representation.
• Resolve customer concerns professionally and efficiently.
• Create positive customer experiences that reflect Arden's Garden's mission and values.
• Help ensure stores consistently provide a welcoming, clean, and energized environment for customers.

Skills

Organizational skills

Problem solving

Time management

Communication

Interpersonal skills

Coaching & influence

Attention to detail

Multitasking

Reliability/Transportation

Job description

Arden's Garden in Atlanta is seeking an Operations Specialist who champions operational excellence, accurate execution, and exceptional customer experiences.

You'll support store teams with policy mastery, hands‑on coaching, and hands‑on problem solving to maintain product quality, sanitation, and readiness across locations. This role offers growth into leadership while embodying Arden's Garden standards and service excellence.