Operations Specialist: Retail Excellence & Customer Experience

Arden's Garden; Newnan (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

Arden's Garden in Newnan, GA seeks an Operations Specialist to champion operational excellence, customer experience, and team success. You will model Arden's Garden standards, support store teams, and ensure products are presented with care and consistency across locations.

You'll influence store performance through coaching, training support, and hands-on execution, helping daily operations run smoothly and safely while delivering an exceptional guest experience.

Qualifications

• 2+ years of experience in retail, food service, hospitality, operations, or a related environment.
• Strong organizational, problem-solving, and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to coach, influence, and support team members without direct supervisory authority.
• Strong attention to detail and commitment to operational excellence.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Execute Arden's Garden operational procedures accurately and consistently.
• Serve as a subject matter expert on company policies, systems, processes, and operational standards.
• Maintain exceptional standards for cleanliness, organization, food safety, product quality, and store readiness.
• Monitor store operations and identify opportunities to improve efficiency, consistency, and execution.
• Ensure operational checklists, processes, and procedures are completed accurately and on time.
• Support implementation of new operational initiatives and process improvements.
• Communicate operational concerns and opportunities to store leadership.
• Assist with inventory management, receiving, product rotation, and stock organization.
• Support onboarding and operational training of new team members.
• Demonstrate best practices through daily execution and leadership by example.
• Provide hands-on coaching and guidance regarding operational procedures, product handling, and customer service standards.
• Reinforce company expectations through observation, feedback, and support.
• Deliver exceptional customer service in every interaction.
• Serve as a role model for customer engagement, product knowledge, and brand representation.
• Resolve customer concerns professionally and efficiently.

Skills

Organizational skills

Problem solving

Time management

Communication

Interpersonal skills

Coaching

Attention to detail

Multitasking

Reliability

Job description

Arden's Garden in Newnan, GA seeks an Operations Specialist to champion operational excellence, customer experience, and team success. You will model Arden's Garden standards, support store teams, and ensure products are presented with care and consistency across locations.

You'll influence store performance through coaching, training support, and hands-on execution, helping daily operations run smoothly and safely while delivering an exceptional guest experience.