Operations Specialist: Platform Setup & Customer Support

Webbing; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Skill development

International team

Professional growth

Job summary

Webbing is seeking an Operations Representative to manage customer backend setup within our platform, including pricing and service modules across multiple complexes. You will handle customer setup and changes, support agents, and build customer plans, while contributing to cross-department projects and billing activities.

The role requires strong English communication, multitasking, attention to detail, and proficiency with MS Excel.

Qualifications

• Proficiency in English with excellent written and verbal communication skills.
• Self-motivated with the ability to work independently, prioritize and meet deadlines.
• Ability to manage multiple administrative projects simultaneously.
• Strong attention to detail and patience.
• Organized and detail orientated with excellent prioritization skills.
• Ability to solve operational problems.
• Good skills with MS Excel (VLOOKUP, match, pivot).
• Bachelor’s degree - an advantage.
• Technical skills - an advantage.
• Previous experience in a similar operational role - an advantage.
• Understanding of mobile roaming flows – an advantage.
• Experience with Project Management tools (Monday, Zendesk) -an advantage.

Responsibilities

• Handle customer setup and changes.
• Support Webbing agents with requests regarding the service and management platform.
• Build and update customers’ plans.
• Collaborate on cross-department projects.
• Manage monthly billing tasks.
• Perform basic QA for new platform features.

Skills

English proficiency

Self-motivation

Prioritize deadlines

Attention to detail

Organization

Problem solving

MS Excel (VLOOKUP, pivot)

Project management tools

Education

Bachelor’s degree (advantage)

Tools

MS Excel

Monday

Zendesk

Job description

Webbing is seeking an Operations Representative to manage customer backend setup within our platform, including pricing and service modules across multiple complexes. You will handle customer setup and changes, support agents, and build customer plans, while contributing to cross-department projects and billing activities.

The role requires strong English communication, multitasking, attention to detail, and proficiency with MS Excel.