Operations Specialist: Customer Success & Platform Operations

Auto Hauler Exchange; Rochester (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working arrangement

401(k) matching

Medical insurance

Vision insurance

Health insurance

Health Savings Account (HSA)

Life insurance

Paid time off

Job summary

Auto Hauler Exchange is seeking an Operations Specialist to support daily operational tasks in their growing online marketplace. Responsibilities include identifying issues within the platform, supporting customer relations, and managing data entry tasks.

The ideal candidate will have 1+ year of experience in a technical or operations support role. Benefits include hybrid work arrangements, 401(k) matching, and health insurance.

Qualifications

• 1+ year of experience in a technical support or operations support role.
• Familiarity with technology platforms or previous vehicle logistics experience.
• Excellent verbal and communication skills.

Responsibilities

• Identify outlying issues within the online marketplace.
• Serve as escalation point for customer issues.
• Analyze customer data and report findings to management.
• Facilitate ongoing relationships with enterprise accounts.

Skills

Technical support

Customer success concepts

Project management

Data entry

Microsoft Excel

Google Docs

Multitasking

Education

Bachelor's degree

Job description

Auto Hauler Exchange is seeking an Operations Specialist to support daily operational tasks in their growing online marketplace. Responsibilities include identifying issues within the platform, supporting customer relations, and managing data entry tasks.

The ideal candidate will have 1+ year of experience in a technical or operations support role. Benefits include hybrid work arrangements, 401(k) matching, and health insurance.