Operations Representative

Webbing; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Skill development

International team

Professional growth

Job summary

Webbing is seeking an Operations Representative to manage customer backend setup within our platform, including pricing and service modules across multiple complexes. You will handle customer setup and changes, support agents, and build customer plans, while contributing to cross-department projects and billing activities.

The role requires strong English communication, multitasking, attention to detail, and proficiency with MS Excel.

Qualifications

• Proficiency in English with excellent written and verbal communication skills.
• Self-motivated with the ability to work independently, prioritize and meet deadlines.
• Ability to manage multiple administrative projects simultaneously.
• Strong attention to detail and patience.
• Organized and detail orientated with excellent prioritization skills.
• Ability to solve operational problems.
• Good skills with MS Excel (VLOOKUP, match, pivot).
• Bachelor’s degree - an advantage.
• Technical skills - an advantage.
• Previous experience in a similar operational role - an advantage.
• Understanding of mobile roaming flows – an advantage.
• Experience with Project Management tools (Monday, Zendesk) -an advantage.

Responsibilities

• Handle customer setup and changes.
• Support Webbing agents with requests regarding the service and management platform.
• Build and update customers’ plans.
• Collaborate on cross-department projects.
• Manage monthly billing tasks.
• Perform basic QA for new platform features.

Skills

English proficiency

Self-motivation

Prioritize deadlines

Attention to detail

Organization

Problem solving

MS Excel (VLOOKUP, pivot)

Project management tools

Education

Bachelor’s degree (advantage)

Tools

MS Excel

Monday

Zendesk

Job description

As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.

You will

• Handle customer setup and changes.
• Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
• Building and updating customers’ plans.
• Be a part of the cross-department’s projects.
• Handling monthly billing tasks.
• Perform basic QA for new Webbing platform features.

REQUIREMENTS

• Proficiency in English with excellent written and verbal communication skills.
• Self-motivated with the ability to work independently, prioritize and meet deadlines.
• Ability to manage multiple administrative projects simultaneously.
• Strong attention to detail and patience.
• Organized and detail orientated with excellent prioritization skills.
• Ability to solve operational problems.
• Good skills with MS Excel (VLOOKUP, match, pivot).
• Bachelor’s degree - an advantage.
• Technical skills - an advantage.
• Previous experience in a similar operational role - an advantage.
• Understanding of mobile roaming flows – an advantage.
• Experience with Project Management tools (Monday, Zendesk) -an advantage.

ABOUT WEBBING

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

WHAT WE OFFER

• An exciting and challenging workplace with great skill and knowledge development opportunities.
• The opportunity to join a team of highly professional specialists in an international environment.
• The opportunity for professional development within a reputable international innovative and growing company.