Operations Specialist - Managed Services

Automated Logistics Systems, LLC.; Grand Rapids (MI); On-site; USD 47,000 - 53,000; Full time

Job summary

Join the Managed Services Team as an Operations Specialist at a family-owned logistics company. We seek detail-oriented candidates to enhance customer satisfaction and operational efficiency through effective order management and communication. Competitive salary and benefits offered.

Benefits

Comprehensive onboarding and training

Competitive base salary and bonus structure

Company-paid health benefits program

Automatic 401k contributions

Paid time off

Qualifications

• One year of experience in supply chain, operations, or logistics.
• TMS experience preferred.
• Strong problem-solving, communication, and organizational skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries and issue resolution.
• Accurately create, process, and track orders.
• Utilize and master the Transportation Management System.

Skills

Problem-solving

Communication

Organizational skills

Tools

Transportation Management System (TMS)

Job description

Operations Specialist - Managed Services

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Operations Specialist - Managed Services

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Automated Logistics Systems, LLC. provided pay range

This range is provided by Automated Logistics Systems, LLC.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$47,000.00/yr - $53,000.00/yr

ALS is a renowned, family-owned third-party logistics (3PL) company with a rich legacy spanning nearly a century. Based out of Jackson, Michigan, with offices in Grand Rapids, MI, Laredo, TX, and Monterrey, Mexico, ALS has built a reputation for excellence and reliability in the logistics industry. As we approach our 100th anniversary, we remain committed to growth, innovation, and the success of our team. At ALS, we foster a culture of dedicated individuals who are passionate about transforming opportunities into lifelong careers. Our remarkable journey and achievements are driven by the leaders within ALS and the dedication of our team who execute our strategic vision.

We are seeking a detail-oriented and customer-focused Operations Specialist to join our Managed Services Team. This role is critical in executing the operational plan effectively, ensuring high client satisfaction, on-time performance, and efficient order management.

Responsibilities:

• Provide Industry-Leading Customer Service & Communication:
• Serve as the primary point of contact for customer inquiries, updates, and issue resolution.
• Maintain strong relationships with clients and internal stakeholders.
• Build & Execute on Customer Orders:
• Accurately create, process, and track orders to completion.
• Coordinate logistics activities to ensure seamless execution.
• Operational Expert in Our System:
• Utilize and master our Transportation Management System (TMS) and other operational tools.
• Continuously improve workflows for efficiency and accuracy.
• Create, Update & Maintain Client Records:
• Ensure all customers and order details are up-to-date in internal systems.
• Maintain organized documentation and reporting for operational visibility.
• Ensure Order Accuracy & Shipment Tracking:
• Monitor shipments, proactively address delays, and communicate updates.
• Implement best practices to minimize errors and maximize efficiency.
  

Requirements:

• One years of experience in supply chain, operations, transportation, shipping logistics, or a related field.
• TMS experience preferred but not required.
• Strong problem-solving, communication, and organizational skills.
  
  
  

We Offer You:

• A collaborative team environment with daily team meetings, software tools, and a supportive structure.
• A comprehensive onboarding and training plan designed to set you up for success in this critical role.
• A management team with extensive experience, who started in similar roles and understand the value you bring to our ALS family.
• Competitive base salary, bonus structure, paid time off, automatic 401k contributions, and a company-paid health benefits program.
  
  
  

We truly believe that we are all a family working towards one common goal: The success of ALS and the success of our employees. We want to see if you have what it takes to become a member and create your own Epic journey through ALS!

If you believe you possess the qualities of an ALS Gladiator, we encourage you to connect with us today! At ALS, every idea holds value, and there's no such thing as a bad one.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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