Operations Specialist Lead

OneWorld Community Health Centers; Omaha (NE); On-site; USD 38,000 - 54,000; Full time

Job summary

OneWorld Community Health Centers in West Omaha is seeking an Operations Specialist Lead for the satellite clinic. The role involves welcoming patients, guiding them to the right services, and supporting efficient clinic flow.

You will schedule appointments, manage charts and records, answer calls, assist with registrations, and help patients understand treatment plans and financial options. The job emphasizes advocacy and non-English interpretation on-site.

Responsibilities

• Schedules appointments, pulls and prepares medical charts, and maintains smooth patient flow throughout the clinic.
• Receives medical records and places them into the patient’s chart, completes the patient support template accordingly, and enters results.
• Promptly and professionally answers incoming telephone calls, identifies the caller's needs, correctly enters information in the database, and efficiently routes the call.
• Greets visitors and patients upon arrival. Ascertains patients’ and/or visitors’ needs and directs them accordingly. Helps patients to complete registration forms.
• Collaborates with the medical team to ensure the patient understands the treatment plan and financial resources. Helps patients to complete financial applications.
• Serves as an advocate for patients and interprets for non-English speaking patients during the medical visit. Assists patients and visitors by obtaining wheelchairs or other services as needed. Escorts patients who need help to their destination on campus.

Job description

One full-time position (40 hrs/week) | West Omaha Satellite Clinic (120th & I) | Monday - Friday, 8:00 am - 5:00 pm, some evenings as needed

Job Duties

The Operations Specialist Lead welcomes and assists patients, their families, and visitors while at the satellite location. Responsibilities include answering questions, providing information on services, and directing people to the correct location of service while promoting an atmosphere that is hospitable and efficient.

• Schedules appointments, pulls and prepares medical charts, and maintains smooth patient flow throughout the clinic.
• Receives medical records and places them into the patient’s chart, completes the patient support template accordingly, and enters results.
• Promptly and professionally answers incoming telephone calls, identifies the caller's needs, correctly enters information in the database, and efficiently routes the call.
• Greets visitors and patients upon arrival. Ascertains patients’ and/or visitors’ needs and directs them accordingly. Helps patients to complete registration forms.
• Collaborates with the medical team to ensure the patient understands the treatment plan and financial resources. Helps patients to complete financial applications.
• Serves as an advocate for patients and OneWorld Community Health Centers. Interprets for non-English speaking patients during the medical visit. Assists patients and visitors by obtaining wheelchairs or other services as needed. Escorts patients who need help to their destination on campus.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.