Operations Specialist Lead

OneWorld Community Health Centers Inc; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Tuition Reimbursement

401(k)

Free Fitness Center

Job summary

OneWorld Community Health Centers, Inc. seeks an Operations Specialist Lead for its West Omaha Satellite Clinic. The role welcomes patients, assists families, schedules appointments, and manages patient flow to ensure a hospitable, efficient environment.

You will handle chart preparation, medical records, and frontline inquiries with a focus on service quality. Qualifications include a high school diploma or GED, proficiency in English and another language, and experience in customer service.

Qualifications

• Face-to-face and phone customer service experience required.
• Proficiency in English and another language is required.

Responsibilities

• Welcomes and assists patients, families, and visitors at the satellite clinic.
• Schedules appointments and maintains patient flow.
• Receives and files medical records; assists with chart preparation.

Skills

Customer service

Bilingual

Education

High school diploma or GED

Tools

Microsoft Office

Job description

One full-time position (40 hrs/week) | West Omaha Satellite Clinic (120th & I) | Monday - Friday, 8:00 am - 5:00 pm, some evenings as needed |Job DutiesThe Operations Specialist Lead welcomes and assists patients, their families, and visitors while at the satellite location. Responsibilities include answering questions, providing information on services, and directing people to the correct location of service while promoting an atmosphere that is hospitable and efficient.Schedules appointments, pulls and prepares medical charts, and maintains smooth patient flow throughout the clinic.Receives medical records and places them into the patient’s chart, completes the patient support template accordingly, and enters results.Promptly and professionally answers incoming telephone calls, identifies the caller's needs, correctly enters information in the database, and efficiently routes the call.Greets visitors and patients upon arrival. Ascertains patients’ and/or visitors’ needs and directs them accordingly. Helps patients to complete registration forms.Collaborates with the medical team to ensure the patient understands the treatment plan and financial resources. Helps patients to complete financial applications.Serves as an advocate for patients and OneWorld Community Health Centers. Interprets for non-English speaking patients during the medical visit. Assists patients and visitors by obtaining wheelchairs or other services as needed. Escorts patients who need help to their destination on campus.The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.High school diploma or GED required.Proficiency in English and one other language required.Computer proficiency in Microsoft Office products required.One or more years of customer service experience (face-to-face and phone) required.Medical office experience preferred.Basic operational knowledge of office machinery required.Positive attitude, enthusiasm, high level of integrity, and a drive to do the best job possible required.Ability and willingness to attend workshops, meetings, and/or in-services.Demonstrated ability to relate with effectiveness to the public, the patients, and the health care providers of the OneWorld Community Health Centers.Demonstrated ability to work as a member of a team, analyze and solve problems, and prioritize and organize tasks.OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply.You can make a difference – in your life and the lives of others.OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.Equal Opportunity Employer