Operations Lead: Patient Services & Language Support

OneWorld Community Health Centers, Inc.; Omaha (NE); Hybrid; USD 38,000 - 56,000; Full time

Job summary

OneWorld Community Health Centers, Inc. in Omaha, NE is seeking an Operations Specialist Lead for the West Omaha Satellite Clinic (120th & I).

This full-time role is 40 hours per week, Monday–Friday, 8:00 am–5:00 pm with occasional evenings, contributing to a hospitable and efficient clinic environment. You will welcome patients, schedule appointments, manage charts, handle calls, assist with registrations and financial forms, interpret for non-English speakers, and collaborate with the medical

Qualifications

• High school diploma or GED required.
• Proficiency in English and one other language required.
• Computer proficiency in Microsoft Office products required.
• One or more years of customer service experience (face-to-face and phone) required.

Responsibilities

• Schedules appointments, pulls and prepares medical charts, and maintains smooth patient flow throughout the clinic.
• Receives medical records and enters results into patient charts and templates.
• Answer calls, determine needs, enter data in the database, and route calls efficiently.
• Greets visitors and assists with registration and directing to services.
• Collaborates with the medical team to explain treatment plans and financial resources, and helps with financial applications.
• Interprets for non-English speaking patients during medical visits and assists with on-campus navigation.

Skills

Customer service

Bilingual: English + another language

Microsoft Office

Interpersonal communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OneWorld Community Health Centers, Inc. in Omaha, NE is seeking an Operations Specialist Lead for the West Omaha Satellite Clinic (120th & I).

This full-time role is 40 hours per week, Monday–Friday, 8:00 am–5:00 pm with occasional evenings, contributing to a hospitable and efficient clinic environment. You will welcome patients, schedule appointments, manage charts, handle calls, assist with registrations and financial forms, interpret for non-English speakers, and collaborate with the medical