Medical Coordinator - Satellite PAS

Pinehurst Surgical Clinic, PA; Rockingham (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A multi-specialty clinic in North Carolina seeks a Medical Coordinator to provide key clinical support and enhance patient care. This role involves facilitating patient scheduling, education, and communication among providers to ensure the best patient outcomes and operational success. Candidates should possess strong organizational skills, experience in a medical environment, and effective communication abilities. This position emphasizes exceptional customer service and maintaining compliance with HIPAA regulations.

Qualifications

• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with clinical documentation support.
• Proficient in patient education and scheduling.

Responsibilities

• Answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff.
• Schedule appointments and provide patients with directions.
• Assess insurance requirements before scheduling.

Skills

Strong telephone communication skills

Detail-oriented

Organizational abilities

Team-oriented

Positive attitude

Customer service excellence

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Patient portals

Office communication tools

Job description

Description

Job Summary

The Medical Coordinator serves as a key clinical support and care coordination professional within the multi-specialty clinic, ensuring the efficient flow of patients through the continuum of care. This role is responsible for facilitating scheduling, patient education, provider communication, clinical documentation support, and procedural coordination to optimize patient outcomes, physician productivity, and operational excellence. By delivering exceptional patient service and maintaining accurate, compliant clinical processes, the Medical Coordinator contributes directly to high-quality care, patient satisfaction, and the overall success of the clinic’s medical practices.

Responsibilities

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients using iHealth task list, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre-appointment instructions.

Characteristics

• Professional and courteous with patients, staff, and referring providers.
• Team-oriented and able to communicate effectively with clinical and clerical staff.
• Patient, calm, and composed under pressure.
• Reliable, punctual, and able to manage multiple priorities.
• Maintains confidentiality and adheres to HIPAA regulations.
• Positive attitude, proactive, and committed to excellent customer service.

Requirements

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

Physical Requirements

• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Carrying/Lifting: Rarely (up to 35 pounds)
• Stooping/Kneeling: Rarely
• Other: N/A