Operations Specialist, Laredo TX

PGT Trucking, Inc.; Laredo (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision coverage

Company-paid life insurance and short−

Paid time off and holidays

Company matched 401(k)

Job summary

PGT Trucking, Inc. is seeking an Operations Specialist to coordinate daily freight activity and align customer requirements with loads, equipment, and drivers.

You will build productive relationships with customers, drivers, terminals, and internal departments to support timely pickups and deliveries and maintain accurate shipping records. The role emphasizes resolving service issues, promoting safe and profitable operations, and staying aligned with company safety policies.

Qualifications

• High School Diploma or GED required. Bachelor's degree is preferred.
• Must have transportation experience to be considered.
• Must be a hunter who strives to close new business.
• Must be able to work with little to no supervision.
• Must have a valid driver's license.

Responsibilities

• Solicit, process, and coordinate shipment requests from existing and prospective customers.
• Match available freight with equipment and drivers to provide dependable service while maximizing operational efficiency and driver revenue.
• Secure, organize, assign, and preplan loads; provide routing, pickup, and delivery instructions; and keep drivers in efficient, profitable lanes whenever possible.
• Monitor pickup and delivery schedules, coordinate rescheduling when needed, and promptly communicate service disruptions to customers, drivers, terminals, and customer service.
• Respond to customer and driver questions, problems, and complaints with timely, practical resolutions.
• Coordinate with other terminals and internal departments, including Billing and Traffic, to address freight needs, order details, and unbilled loads.
• Maintain complete and accurate computerized shipping records as close to real time as possible.
• Track load status and operating results, identify opportunities to improve workflows or systems, and communicate recommendations to management.
• Perform all duties in accordance with company safety policies, procedures, and applicable regulations.
• Perform other related duties as required by business needs or assigned by management.

Skills

Transportation experience

Hunter mentality

Education

High School Diploma or GED

Bachelor's degree

Job description

Operations Specialist

Location: On-Site in Laredo, 78045

Established in 1981, PGT Trucking, Inc. provides asset-based transportation services with a focus on flatbed, dedicated, specialized, and international solutions. We are the Proud Professionals, made up of the best flatbed truck drivers, mechanics, and office talent in the industry. Think you can join us as the best?

As an Operations Specialist, you will coordinate daily freight activity by aligning customer requirements, available loads, equipment, and drivers. The role builds productive relationships with customers, drivers, terminals, and internal departments; supports timely pickups and deliveries; maintains accurate shipping records; resolves service issues; and promotes safe, efficient, and profitable operations.

Key Responsibilities

• Solicit, process, and coordinate shipment requests from existing and prospective customers.
• Match available freight with equipment and drivers to provide dependable service while maximizing operational efficiency and driver revenue.
• Secure, organize, assign, and preplan loads; provide routing, pickup, and delivery instructions; and keep drivers in efficient, profitable lanes whenever possible.
• Monitor pickup and delivery schedules, coordinate rescheduling when needed, and promptly communicate service disruptions to customers, drivers, terminals, and customer service.
• Respond to customer and driver questions, problems, and complaints with timely, practical resolutions.
• Coordinate with other terminals and internal departments, including Billing and Traffic, to address freight needs, order details, and unbilled loads.
• Maintain complete and accurate computerized shipping records as close to real time as possible.
• Track load status and operating results, identify opportunities to improve workflows or systems, and communicate recommendations to management.
• Perform all duties in accordance with company safety policies, procedures, and applicable regulations.
• Perform other related duties as required by business needs or assigned by management.

Requirements

• High School Diploma or GED required. Bachelor's degree is preferred.
• Must have transportation experience to be considered.
• Must be a hunter who strives to close new business.
• Must be able to work with little to no supervision.
• Must have a valid driver's license.

Benefits

• Competitive salary
• Medical, dental and vision coverage
• Company-paid life insurance and short-term disability
• Paid time off and holidays
• Company matched 401(k)

Equal Opportunity Employer

PGT Trucking, Inc. is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.