Operations Associate — Fintech Benefits & Equity

CLASP; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Equity stock options

Unlimited PTO

Office budget

Job summary

Clasp is building a modern benefits platform and this hands-on operations role sits at the center of how we deliver every day. You’ll own frontline execution across customer support, employer implementations, carrier connections, ACA compliance work, and other new verticals, partnering with BizOps and R&D to keep the machine running and to make it run better.

Upon starting, you’ll embark on a crash course through our core implementations and product surface area and then become the primary lead

Qualifications

• 2-4 years in operations, support, implementations, or account management at a fintech, HR-tech, benefits, insurance, or similar operationally‑intensive company.
• High ownership: you chase issues to resolution across email threads, carrier portals, and spreadsheets without being asked twice.
• Sharp written communication: you will spend much of your day writing to employers, partners, and carriers, and precision matters.
• Comfort with messy data: confident in spreadsheets (lookups, pivots, data cleaning); SQL or scripting is a plus, not a requirement.
• Process instinct: you notice when the third ticket looks like the first two and go fix the root cause.
• Thrives on volume and pace: this is a doing role at a fast-moving startup, and the work is concrete, daily, and measurable.

Responsibilities

• Customer support: own the support queue end to end: triage, investigate, resolve, and escalated issues across employers, partners, brokers, and carriers, hitting our SLA and quality targets
• Implementations: onboard new employer groups: collect and validate censuses and plan documents, configure plans and rates, run enrollment data quality checks, and coordinate go-live with partners
• Carrier connections: stand up and maintain EDI and API feeds: manage carrier and vendor build queues, work discrepancy reports to resolution, and keep connections healthy after go-live
• ACA and compliance: run the ACA implementation process, data collection and reconciliation, and filing review cycles alongside our compliance tooling and vendors
• Process building: document what you learn into runbooks and SOPs, spot the recurring failure modes, and work with BizOps and engineering to automate them away
• Cross-functional support: be the operational voice into R&D: reproduce bugs, define edge cases, test fixes, and translate customer pain into product requirements

Skills

Operations

Customer support

Implementations

Account management

Fintech/HR-tech exposure

Tools

SQL

Job description

Clasp is building a modern benefits platform and this hands-on operations role sits at the center of how we deliver every day. You’ll own frontline execution across customer support, employer implementations, carrier connections, ACA compliance work, and other new verticals, partnering with BizOps and R&D to keep the machine running and to make it run better.

Upon starting, you’ll embark on a crash course through our core implementations and product surface area and then become the primary lead