Operations Specialist: Driving Patient Care & Processes

Adapt-Health-LLC; Battle Creek (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) match

Paid time off

Stock purchase plan

Parental leave

Disability insurance

Life & AD&D

FSAs/HSAs

Telemedicine access

Identity protection

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence in our home medical equipment business. The role focuses on improving workflows, managing documentation and authorizations, and ensuring data accuracy across EMR systems.

You will collaborate with cross-functional teams to meet quality metrics, deliver patient education on equipment, and maintain compliance with payer guidelines and HIPAA standards.

Qualifications

• Strong verbal and written communication abilities.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft Office and healthcare systems.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Multi-tasking

Computer skills

HIPAA knowledge

Healthcare admin

Education

High School Diploma or equivalent

Associate’s degree in Healthcare Admin or related field

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence in our home medical equipment business. The role focuses on improving workflows, managing documentation and authorizations, and ensuring data accuracy across EMR systems.

You will collaborate with cross-functional teams to meet quality metrics, deliver patient education on equipment, and maintain compliance with payer guidelines and HIPAA standards.