Operations Specialist, Digital (Monday – Friday, 2:00 p.m. – 10:00 p.m.)

Kirkland & Ellis; New York (NY); On-site; USD 67,000 - 92,000; Full time

Job summary

Kirkland & Ellis in New York City is seeking an Operations Specialist, Digital to support high-volume print and reprographics and delivery operations. You will coordinate requests, produce high‑quality materials, manage digital files, and ensure accuracy while collaborating with attorneys, staff and vendors.

Role requires five years of print/copy experience, MS Outlook and MS Office proficiency, and a willingness to handle physical tasks.

Qualifications

• High school diploma required.
• At least five years of high-volume print and copy experience.
• Experience in a legal mailroom environment preferred.
• Advanced knowledge of printing and scanning procedures, systems and software.
• Strong MS Outlook; Word, Excel and PowerPoint skills preferred.

Responsibilities

• Coordinate high-volume digital services and reprographics requests.
• Format, print, scan, bind, and assemble documents with production devices.
• Manage digital files, conversions, and routing for delivery or storage.
• Review print quality, paper stock, and materials; maintain logs and billing records.
• Operate job-processing software and Copitrak platform; manage queues.
• Support delivery operations: mail, courier services, and shipments.
• Maintain equipment and supplies; troubleshoot routine issues.
• Deliver responsive, client-focused service and meet deadlines.

Skills

Client service

Attention to detail

Time management

Team collaboration

Communications

Education

High school diploma

Tools

Copitrak

MS Outlook

MS Word

MS Excel

MS PowerPoint

MFDs & production printers

Job description

About Kirkland & Ellis

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You’ll Do

Are you a detail-focused print and digital services professional who thrives on delivering accurate work in a fast-paced environment?

As an Operations Specialist, Digital, you’ll support both Digital and Reprographics Services and Delivery operations within the General Services department. Based in the New York office at 601 Lexington Avenue, you’ll coordinate high-volume print, scanning, document production, mail, and courier requests while providing responsive service to attorneys, staff, and clients. Reporting to the Senior Operations Manager, Digital and Delivery, this role offers the opportunity to combine technical production expertise with hands‑on operational support.

• Coordinate production requests: Receive, assess, prioritize, and complete digital services and reprographics assignments while balancing deadlines and changing workloads.
• Produce high-quality materials: Format, print, scan, assemble, bind, cut, drill, and fold documents using high-volume multifunction devices (MFDs), production printers, scanners, copiers, binding machines, and related equipment.
• Manage digital files: Prepare and reassemble original documents, convert file formats, process and clean scanned images, apply naming conventions, and route files for delivery or storage.
• Ensure accuracy and quality: Review print quality, alignment, paper stock, and materials, and maintain accurate billing records, reports, logs, and production measurements.
• Operate production technology: Configure job‑processing software, manage queues, use the Copitrak scanning platform, and complete media duplication and labeling requests.
• Support delivery operations: Sort and distribute incoming mail, packages, courier deliveries, and interoffice pouches; process outgoing shipments; arrange courier services; and assist with specialized mailing requests.
• Maintain equipment and supplies: Troubleshoot routine equipment issues, keep work areas and devices stocked, and manage paper, tabs, toner, and other production supplies.
• Deliver efficient service: Minimize waste and rework, use resources responsibly, deliver completed projects, and collaborate across the department to meet client needs.

What You’ll Bring

• Education: A high school diploma is required.
• Experience: At least five years of high-volume print and copy experience is required; experience in a legal mailroom environment is preferred.
• Production expertise: Advanced knowledge of printing and scanning procedures, systems, and software, with experience using copying, binding, postage, and related office equipment preferred.
• Technical confidence: The ability to learn proprietary systems and perform minor equipment troubleshooting, such as clearing paper jams and replacing toner.
• Technology skills: Strong knowledge of Microsoft Outlook is required; proficiency in Microsoft Word, Excel, and PowerPoint is preferred.
• Client service and communication: Clear, professional written and verbal communication skills, paired with a responsive and solutions-focused approach.
• Organization and judgment: The ability to prioritize concurrent requests, maintain close attention to detail, solve problems, follow instructions, and perform effectively under tight deadlines.
• Collaboration: A team-oriented mindset and the ability to build productive relationships with colleagues, internal departments, clients, and vendors.
• Physical capability: The ability to stand, walk, push a mail cart, and lift or carry packages and boxes weighing up to 50 pounds.

If you’re ready to combine production expertise, responsive service, and operational precision as an Operations Specialist, Digital, we’d love to hear from you!

Compensation

The base salary range below represents the low and high end of the salary range for this position in New York City. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range

New York City: $67,000 - $92,000

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.