Operations Specialist/Account Manager

UCW Logistics; Savannah (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

UCW Logistics, LLC in Savannah, GA seeks an Account Manager / Operations Specialist to manage and grow customer and carrier relationships while overseeing daily freight operations.

The role focuses on load scheduling, tracking, and on-time service, with responsibilities spanning rate negotiation, carrier sourcing, and documentation. This position requires strong communication and multitasking in a fast-paced environment.

Qualifications

• Prior experience in the freight brokerage or transportation industry is required.
• Experience coordinating truckload shipments and working with carriers.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with transportation management systems (McLeod TMS).

Responsibilities

• Manage and maintain existing customer accounts and relationships.
• Coordinate daily freight operations, including load scheduling, dispatching, tracking, and delivery updates.
• Communicate with carriers, drivers, and customers to ensure on-time service.
• Negotiate freight rates and assist with maintaining profitable margins.
• Source and secure reliable carriers for customer shipments.
• Track shipments and proactively resolve service issues.
• Manage load documentation, rate confirmations, and proof of deliveries.
• Monitor shipment progress and provide consistent customer updates.
• Assist with daily operational tasks and workflow management.
• Provide excellent customer service while maintaining operational efficiency.

Skills

Freight brokerage experience

Carrier coordination

Customer service

Negotiation

TMS familiarity

Tools

McLeod TMS

Job description

We are seeking an experienced, motivated, and detail-oriented Account Manager / Operations Specialist to join our growing freight brokerage team in Savannah, GA.

The ideal candidate will have prior experience in the freight brokerage or transportation industry, a strong understanding of daily brokerage operations, and the ability to build and maintain strong relationships with customers and carriers.

This is an excellent opportunity for someone who understands the fast-paced logistics industry and can manage customer accounts while ensuring freight moves efficiently from pickup to delivery.

Key Responsibilities

We are seeking an experienced, motivated, and detail-oriented Account Manager / Operations Specialist to join our growing freight brokerage team in Savannah, GA.

The ideal candidate will have prior experience in the freight brokerage or transportation industry, a strong understanding of daily brokerage operations, and the ability to build and maintain strong relationships with customers and carriers.

This is an excellent opportunity for someone who understands the fast-paced logistics industry and can manage customer accounts while ensuring freight moves efficiently from pickup to delivery.

Key Responsibilities

• Manage and maintain existing customer accounts and relationships.
• Coordinate daily freight operations, including load scheduling, dispatching, tracking, and delivery updates.
• Communicate with carriers, drivers, and customers to ensure on-time service.
• Negotiate freight rates and assist with maintaining profitable margins.
• Source and secure reliable carriers for customer shipments.
• Track shipments and proactively resolve service issues.
• Manage load documentation, rate confirmations, and proof of deliveries.
• Monitor shipment progress and provide consistent customer updates.
• Assist with daily operational tasks and workflow management.
• Provide excellent customer service while maintaining operational efficiency.

Qualifications & Requirements

• Previous experience in the freight brokerage or transportation industry is required.
• Working knowledge of freight brokerage operations and logistics.
• Experience coordinating truckload shipments and working with carriers.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Comfortable working with transportation management systems (We currently use McLeod TMS).
• Strong customer service and relationship-building abilities.
• Self-motivated, dependable, and detail-oriented.

Schedule & Location

• Location: Savannah, GA
• Schedule: Monday – Friday
• Hours: 12:00 PM EST – 8:00 PM EST
• Employment: Full-Time

Compensation & Benefits

We offer a competitive compensation package, including:

• Competitive pay based on experience.
• 401(k) retirement plan.
• Employee benefits package.
• Paid time off.
• Paid holidays.
• Opportunity for professional growth and advancement.