Freight Brokerage Operations Specialist

Forward Air Corp.; Groveport (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Paid holidays

Employee stock purchase program

Commuter benefits

Job summary

Forward Air Corp. in Groveport, OH seeks a Freight Brokerage Operations Specialist to serve as the link between customers, carrier partners, and internal sales teams, ensuring shipments move from pickup to delivery.

You will negotiate rates, coordinate transportation, support accounts, and drive high-quality service across assigned accounts. This on-site role emphasizes building strong customer relationships, proactive issue resolution, and collaboration with carrier sales to secure capacity.

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Experience in logistics, transportation, freight brokerage, or related fields preferred.
• Strong customer service, written and verbal communication, and relationship-building skills.
• Ability to interact across all organizational levels and resolve issues independently.
• Proficiency with Windows PCs, Microsoft Office, and web conferencing tools.

Responsibilities

• Partner with Sales and Account Management to support shipment execution.
• Coordinate and monitor truckload shipments from tender to delivery.
• Schedule pickups/deliveries and communicate statuses to customers and stakeholders.
• Maintain ownership of assigned accounts and daily load activity.
• Develop relationships with customers and shippers to support growth opportunities.
• Serve as primary contact for shipment inquiries and resolve service issues.
• Collaborate with carrier sales to secure capacity aligned with requirements.
• Monitor shipment performance, track milestones, and manage exceptions.
• Maintain accurate shipment documentation and customer records in systems.
• Support onboarding, account implementation, and process improvements.
• Analyze operational challenges and propose efficiency improvements.

Skills

Customer service

Communication

Problem solving

Relationship building

Microsoft Office

Attention to detail

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft 365

Job description

• Locations 6700 Port Road, Groveport, OH, 43125, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Brokerage

Job Description

The Freight Brokerage Operations Specialist serves as a critical link between customers, carrier partners, and internal sales teams, ensuring the seamless execution of freight shipments from pickup through delivery. They negotiate rates, coordinate transportation activities, support customer accounts, and drive high-quality service across assigned accounts. They develop strong relationships with customers and internal partners to proactively resolve issues and identify opportunities for account growth.

This position offers significant opportunities for professional growth within the transportation and logistics industry.

Responsibilities

• Partner with Sales and Account Management teams to support the successful execution of customer freight shipments.
• Coordinate and monitor truckload shipments from tender acceptance through final delivery, ensuring service commitments are achieved.
• Schedule pickup and delivery appointments while communicating shipment statuses and updates to customers and internal stakeholders.
• Maintain ownership of assigned customer accounts and daily load activity to ensure exceptional service levels are consistently delivered.
• Develop strong relationships with customer contacts and shipping facilities to understand operational needs and support account growth opportunities.
• Serve as a primary point of contact for shipment-related inquiries, proactively identifying and resolving service issues.
• Collaborate with carrier sales teams to secure transportation capacity that aligns with customer requirements, service expectations, and business objectives.
• Monitor shipment performance, track key milestones, and elevate exceptions to ensure timely resolution.
• Maintain accurate shipment documentation, customer records, and operational data within transportation management systems and company platforms.
• Support customer onboarding activities, account implementation efforts, and process improvement initiatives.
• Analyze operational challenges and recommend solutions that improve efficiency, customer satisfaction, and overall account performance.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; Undergraduate degree in a related field preferred.
• Experience: Prior experience in logistics, transportation, freight brokerage, customer service, sales support, operations, or a related business environment preferred.
• Outstanding customer service skills with the ability to build and maintain strong professional relationships.
• Strong written, verbal, and interpersonal communication skills with the ability to interact effectively across all organizational levels.
• Strong problem-solving and decision-making abilities with the confidence to resolve operational issues independently.
• Self-motivated with a strong work ethic, growth mindset, and desire to build a career within the transportation and logistics industry.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

--

#LI-Onsite #LI-DR1

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.