Operations Specialist

Bank of Marin; Novato (CA); On-site; USD 39,000 - 55,000; Full time

Job summary

Bank of Marin in California is seeking an Operations Specialist to join our onsite team in Novato or Rancho Cordova. You will act as a central resource for a specialized Bank operation, computing, classifying, recording, and verifying data to support daily operations.

You will drive efficiency, implement new procedures, and provide technical expertise to clients, coworkers and management while ensuring compliance and quality across branch operations.

Qualifications

• Strong knowledge of banking operations, systems and applications.
• Governing regulations related to banking.
• Knowledge of market trends and practices.
• Ability to analyze complex workflows with minimal supervision.
• Effective written and verbal communication.

Responsibilities

• Collaborate with branches to improve operational procedures.
• Maintain branch operation procedures for new products and regulatory requirements.
• Support branch openings, acquisitions and initiatives.
• Improve processes with internal departments.
• Evaluate impact of new products and changes.
• Train branch staff on new technology and products.
• Maintain branch operations reports and logs.
• Conduct periodic branch visits to assess operations.

Skills

Banking operations

Regulations

Process improvement

Communication

Analytical thinking

Education

Associate's degree

Job description

Bank of Marin, voted by our employees as one of the “Best Places to Work” in the North Bay Business Journal, is seeking an Operations Specialist to join our office onsite in either Novato, California or Rancho Cordova, CA.

The Operations Specialist will act as a central resource for a specialized Bank operation for all internal and external clients. This role is responsible for computing, classifying, recording, and verifying a wide variety of data that supports the operations of the Bank. Responsible for introducing new and innovative solutions to improve efficiency while maintaining the highest level of quality. Provides technical expertise to clients, coworkers and management related to area of specialty.

Support Services

• Partner with branch personnel to recommend and implement improvements to operational and new account procedures, ensuring consistency and compliance.
• Develop, update, and maintain branch operational procedures related to new products, system enhancements, and regulatory requirements, ensuring documentation remains current in the Bank Repository.
• Participate in product, project, and branch initiatives—from inception through implementation—including new branch openings and acquisitions.
• Collaborate with internal departments to improve processes, support branch technology, and develop procedures related to retail products and services.
• Evaluate and monitor the impact of new products, procedures, and process changes on branch operations before and after implementation.
• Train and support branch staff on new technology, retail products, services, and operational changes.
• Maintain branch operations reports, logs, and communications (including the Master Procedure Log and Branch Operations Email Log), prioritizing and responding to requests as needed.
• Conduct periodic branch visits to gather staff feedback and assess operational effectiveness, consistency, and uniformity across locations.
• Review and log vendor invoices related to branch operations and support services.

Job Requirements

• Strong working knowledge and experience in banking operations, systems and applications.
• Thorough knowledge of governing regulations related to banking.
• Knowledge of market or industry trends and practices.
• Ability to apply sound and reasonable logic to complex workflows and issues with minimal supervision.
• Ability to communicate complex and detailed information both verbally and in writing.
• Innovative mindset with a focus on improving efficiency and maintaining quality.

Professional Experience

• 5- 7 years related experience and/or training.

Educational Experience

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience and/or training.

The hiring pay range for this position is $27.99 to $39.77. In addition to the pay range listed, all bank positions are eligible for incentive compensation, which varies based on role. The pay rate for a successful applicant depends on a variety of factors including but not limited to geographic location, work experience, education, and/or skill level.

The Bank of Marin is a growing public company with career advancement opportunities. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, a retirement savings plan with employer matching opportunity, bank paid employee stock ownership plan, tuition reimbursement, employee volunteer program and more. Additional details about total compensation and benefits will be provided during the hiring process.

Bank of Marin is an equal opportunity employer.