Operations Specialist

Mesachamber; Mesa, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay based on experience

Close-knit team with direct access to/

Job summary

Dauntless Industrial LLC is an Mesa-based provider of industrial fabrication, millwright, and repair services. The Operations Specialist coordinates scheduling, client communication, compliance, and office admin to support field teams and bids.

The role involves visiting customer sites, face-to-face meetings, and occasional field support, with a focus on organization and customer service in a growing company environment.

Qualifications

• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Excellent customer service and professional communication (phone, email, in-person).
• Proficiency with standard office software (email, spreadsheets, documents).
• Willingness to learn ISN compliance, bid documents, and industrial terminology.

Responsibilities

• Coordinate scheduling across field crews, shop work, and customer site visits.
• Serve as primary point of contact for customer calls, emails, and quotes; maintain professional communication.
• Manage ISNetworld and similar contractor compliance platforms; handle documentation upkeep.

Skills

Organizational skills

Customer service

Office software

ISN compliance

Multi-tasking

Driver's license

Tools

ISNetworld

QuickBooks

Shop management software

Job description

Dauntless Industrial LLC is a premium industrial fabrication, millwright, and repair services company based in Mesa, Arizona. Since 2016, we've built a reputation for structural welding, pipefitting, millwright work, and equipment repair — backed by an in-house 3D scanning and CAD modeling capability that sets us apart from competitors in the region. We are a fully licensed contractor serving industrial, municipal, and construction clients across Arizona.

Position Summary

The Operations Specialist keeps the day-to-day business of Dauntless running smoothly — coordinating scheduling, customer communication, compliance documentation, and office administration so that the field and shop teams can focus on the technical work. This role is the central point of contact for customers, vendors, and subcontractor compliance platforms, and plays a key part in supporting bids, project tracking, and general business operations.

This is not a technical fabrication role, but it does involve regular time out of the office — visiting customer sites, meeting with clients face-to-face, and occasional field support. It's a great fit for someone with strong organizational skills, a customer-service mindset, and the ability to learn our industry's processes and terminology quickly.

Key Responsibilities

Customer & Office Administration

• Serve as a primary point of contact for incoming customer calls, emails, and quote requests
• Maintain professional, responsive communication with clients throughout project lifecycles
• Manage general office administration: filing, correspondence, supply ordering, and day-to-day logistics

Scheduling & Project Coordination

• Coordinate scheduling across field crews, shop work, and customer site visits
• Track project status and deadlines, flagging conflicts or delays to leadership
• Support subcontractor and vendor coordination, including scheduling and basic communications

Compliance & Documentation

• Manage ISNetworld (ISN) and similar contractor compliance/prequalification platforms — submissions, renewals, and documentation upkeep
• Maintain certificates of insurance, licensing documentation, and safety program paperwork
• Support internal safety and quality documentation processes

Bid & Proposal Support

• Assist with reading and organizing bid documents (scopes of work, specs, addenda) and tracking submission deadlines
• Help assemble bid packages, capability statements, and proposal materials under leadership's direction
• Track upcoming bid opportunities and renewal dates for existing contracts/prequalifications

Field Work & Customer Visits

• Regularly visit customer sites to maintain relationships, check in on active projects, and represent Dauntless in person
• Provide occasional light field support as needed
• Travel locally within the Phoenix metro area (and occasionally beyond) as part of routine duties

Purchasing & Inventory Support

• Assist with material and consumables ordering and tracking
• Support basic inventory oversight for shop supplies and equipment
• Support invoicing, basic bookkeeping tasks, and payroll administration alongside leadership/bookkeeping resources
• Assist with onboarding paperwork for new hires

Qualifications

Required

• Strong organizational skills and comfort managing multiple priorities and deadlines
• Excellent customer service and professional communication skills (phone, email, in-person)
• Proficiency with standard office software (email, spreadsheets, document management)
• Willingness and ability to learn industry-specific processes: ISN compliance, construction bid documents, and industrial service terminology
• Reliable, self-directed, and comfortable working in a small-company environment where responsibilities span multiple areas
• Valid driver's license and reliable transportation for regular customer site visits

Preferred

• Experience with QuickBooks (or similar accounting software)
• Experience with a shop management or job-tracking software platform
• Experience with ISNetworld or similar contractor prequalification/compliance platforms
• Familiarity with construction, industrial services, or trades environments
• Prior experience in an operations, office management, or administrative role

What We Offer

• Competitive pay based on experience
• A small, close-knit team environment with direct access to ownership
• Opportunity to grow into a broader operations role as the company expands
• Individual healthcare reimbursement (Dauntless does not offer group health insurance)