Operations Specialist

Jobtailor; Massachusetts; On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Operations Coordinator to oversee end-to-end supply chain, quality systems, and inventory control in a regulated medical device environment.

You will coordinate product movements, maintain ERP records, support audits, and collaborate with cross-functional teams. The role requires a bachelor’s degree and 4+ years in operations, preferably in startups or regulated industries.

Qualifications

• Bachelor’s degree.
• Minimum of 4 years of experience in an Operations Coordinator or similar role.
• Experience in startup or fast-growing environment.
• Experience in medical device or regulated industries preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Copilot).
• Experience with ERP and/or CRM systems for inventory/operations.

Responsibilities

• Oversee and coordinate operational, supply chain, and quality system activities.
• Maintain end-to-end product traceability through accurate ERP records.
• Plan, coordinate, and oversee product movements for timely delivery.
• Manage inventory control including forecasting, replenishment, and reconciliation.
• Support inventory and operational audits and resolve discrepancies.
• Identify, document, and escalate product complaints and quality issues.
• Support complaint investigations and corrective actions.
• Provide installation, configuration, deployment, and device-servicing support as needed.

Skills

Operations Coordination

Inventory Management

Quality System Compliance

Office Software Proficiency

Analytical Skills

Education

Bachelor's degree

Tools

ERP Systems

CRM Systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Copilot

Job description

Oversee and coordinate operational, supply chain, and quality system activities.
Maintain end-to-end product traceability through accurate inventory, asset, and distribution records in the ERP system.
Plan, coordinate, and oversee product movements to ensure timely delivery.
Manage inventory control, including stock monitoring, forecasting, replenishment, and reconciliation.
Support inventory and operational audits and resolve discrepancies.
Assess and improve operational workflows and processes.
Collaborate with Operations, Sales, Quality, Engineering, internal teams, external partners, and suppliers.
Manage installation, maintenance, and RMA documentation according to QMS requirements.
Support US QMS activities involving document control, product traceability, records management, and quality-system compliance.
Identify, document, and **escalate** product complaints and quality issues.
Support complaint investigations, technical escalations, and corrective actions.
Maintain accurate, organized, audit-ready operational and quality records.
Provide occasional installation, configuration, deployment, and device-servicing support.
Coordinate deployment and ongoing management of Volta systems.
Provide logistical support for corporate events, conferences, and other business activities.
Report to the US Business Operations Director and Chief Clinical & Regulatory Affairs Officer.

Requirements

• Bachelor’s degree.
• Minimum of 4 years of experience as an Operations Coordinator or in a similar operational role.
• Experience working in a startup or fast-growing environment.
• Previous experience in the medical device industry is preferred, or experience in another regulated industry.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Copilot.
• Experience with inventory management software, ERP and/or CRM systems.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and high attention to detail.
• Excellent analytical, problem-solving, and organizational skills.
• Demonstrated ability to prioritize tasks and manage multiple assignments simultaneously.
• Self-motivated, adaptable, and able to work independently with minimal supervision.
• Ability to communicate professionally with external partners, suppliers, executives, and colleagues.
• Ability to exercise discretion when handling sensitive and privileged information.

Core Competencies

Demonstrates expertise in operational coordination, inventory management, and quality system compliance within regulated environments. Proficient in managing cross-functional collaboration and maintaining accurate documentation to support operational excellence.

Highest-signal resume keywords

• Operations Coordination
• Inventory Management
• Quality System Compliance
• Microsoft Office Suite Proficiency
• Medical Device Industry Experience

Hard Skills

• Inventory Management
• Operational Audits
• Product Traceability
• Forecasting
• Replenishment
• Document Control
• Quality System Management
• Analytical Skills
• Problem-Solving
• Organizational Skills

Soft Skills

• Excellent Communication Skills
• Strong Interpersonal Skills
• Attention to Detail
• Self-Motivated
• Adaptability

Industry Keywords

• Regulated Industry
• Medical Device Industry
• Quality Management System
• Startup Environment
• Logistical Support

Tools & Technologies

• ERP Systems
• CRM Systems
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Copilot