Operations Specialist

Synerfac Technical Staffing; Malvern (Chester County); On-site; USD 62,000 - 68,000; Full time

Job summary

Synerfac Technical Staffing is seeking an Operations Specialist for a night shift in Malvern, PA. You will monitor building systems, respond to alarms, and coordinate with field operations to maintain safety and uptime.

The role requires a High School diploma, basic computer skills (Word, Excel), BAS familiarity, strong communication, and calm performance under pressure. Shift: Sun-Wed 9:30pm–8am; pay: $30–$32.50/hr.

Qualifications

• High School diploma or GED required.
• Strong written and verbal communication skills.
• Proficient with Microsoft Word and Excel.
• Ability to analyze system operations and take corrective action.
• Thrives in a fast-paced, high-volume environment.
• Customer service orientation and teamwork.
• Calm and effective in emergencies.

Responsibilities

• Monitor and manage alarms for building systems via BAS.
• Perform virtual tours to verify BAS operation.
• Track, elevate and communicate incidents per protocols.
• Troubleshoot equipment using BAS data and trend reports.
• Support shutdown activities via BAS with timely stakeholder notifications.
• Verify vendor work approvals before commencement.
• Process work orders, dispatch technicians, and follow up.
• Prepare shift reports capturing critical information.
• Maintain open communication and a positive team culture.
• Deliver client-focused service and satisfaction.
• Perform other tasks to support operations.

Skills

Communication skills

Time management

Attention to detail

Multi-tasking

Organizational skills

Customer service orientation

Computer proficiency (Word, Excel)

Calm under pressure

Education

High School diploma or GED

Tools

Building Automation Systems (BAS)

Job description

Operations Specialist

Location: Malvern, PA

Pay: $30 to $32.50/hr

Shift: Sunday to Wednesday 9:30pm to 8am

Responsibilities

The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment.

• Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS)
• Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality
• Track, elevate, and communicate incidents with potential business disruption through established protocols and communication channels
• Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary
• Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders
• Validate proper approvals for vendor work prior to commencement
• Receive, generate, and process work orders in the designated system, dispatch technicians, and follow up as required
• Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams
• Foster a positive, collaborative team culture by maintaining open communication, supporting colleagues during high-pressure situations, and contributing to a healthy work environment
• Deliver exceptional service and maintain a client-focused approach in all interactions, ensuring stakeholder satisfaction and trust
• Perform other tasks as assigned to support operational objectives

Job Requirements

-Required Education, Skills, and Experience

• High School diploma or GED equivalent
• Strong proficiency in computer applications, including Microsoft Word and Excel
• Understanding of technology, software applications, and computer systems
• Ability to analyze system operations, identify malfunctions, and take corrective action
• Excellent written and verbal communication skills
• Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
• Ability to produce accurate reports under client-defined deadlines
• Self-starter capable of thriving in a fast-paced, high-volume environment
• Strong customer service orientation and interpersonal skills
• Ability to remain calm and effective during stressful or emergency situations

-Preferred Education, Skills, and Experience

• Degree or coursework in a technology-related field from an accredited institution
• Experience with Building Automation Systems (BAS)
• HVAC experience