Processing Analyst

Transportation Insight; Hickory (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

Transportation Insight is seeking a detailed freight bill analyst in Hickory, NC to review weekly bills for assigned clients, troubleshoot issues in audit status, and collaborate with carrier personnel to ensure accuracy and timely processing.

You will support client management by communicating with customers, processing invoices, and sharing feedback with internal teams to drive quality improvements and efficient operations.

Qualifications

• BS/BA degree in business or equivalent experience.
• Basic freight rate knowledge and ability with spreadsheets and analytical tools.

Responsibilities

• Review weekly freight bills for assigned clients.
• Troubleshoot and resolve issues with freight bills in an audit status.
• Communicate directly with carrier personnel on carrier issues.
• Process weekly/monthly invoices to customers.
• Communicate directly with customers for customer issues.

Skills

Analytical skills

Spreadsheet proficiency

Attention to detail

Education

BS/BA degree in business or equivalent

Job description

Have you ever thought about what goes into getting that can of soup on the shelf at the store? What about how your favorite clothing retailer received their merchandise in store for you to buy? Or even what all takes place when you order online from a retailer and it ships to your door?

Transportation Insight is a premier employer regionally and nationally because of our reputation, workplace culture, and growth opportunities. At Transportation Insight, our team members are motivated to improve our clients, our communities, and ourselves every day. We solve challenges that help manufacturers, retailers, and distributors get their products to market in a more cost-effective and efficient manner. By joining the team at Transportation Insight you will be a part of the team that plays a vital role in making sure the business to business and business to consumer marketplace has access to the products they need, when they need them.

JOB PURPOSE:

Analyze carrier freight bills for rating accuracy along with processing weekly customer invoicing for assigned accounts. Communicate with multiple departments to increase the accuracy of automated processes. Foster a culture centered on quality work, team, and individual personal and professional success while maintaining the highest standards of conduct and ethics. Applicant must be a detailed oriented, self-starter with a strong work ethic.

CRITICAL JOB FUNCTIONS:

Freight Bill Analysis:

• Review weekly freight bills for assigned clients
• Troubleshoot and resolve issues with freight bills in an “audit” status
• Communicate directly with carrier personnel on carrier issues
• Process weekly/monthly invoices to customers
• Communicate directly with customers for customer issues

Client Management:

• Make customer satisfaction the primary "driver" for successful quality processes with internal and external teams
• Ensure issues are addressed immediately and appropriate parties are informed for on-time and proper resolution
• Provide client feedback to the organization
• Coordinate with other company departments where processes touch those groups
• Develop a working understanding of the internal technologies required for daily functions
• Continuously seek out opportunities to improve current processes
• Other duties as assigned

SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:

• Ability to read, analyze, and interpret common financial reports and legal documents
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information to clients and management
• Ability to apply business and accounting mathematics
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Ability to understand and act upon verbal and written instructions

JOB REQUIREMENTS:

• Qualified applicants will have a BS/BA degree in business or equivalent experience
• Basic freight rate knowledge; a high level of ability with spreadsheets and other analytical tools, and a strong desire to succeed

EEOC/ADA STATEMENT:

Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.