Operations Specialist

First Advantage; Fishers (IN); On-site; USD 36,000 - 39,000; Full time

Job summary

First Advantage is seeking an Operations Specialist to join our Fishers, IN team. This on-site role will support vehicle-related documentation, report generation, and process improvements while coordinating with multiple agencies.

You will manage documentation through RoadReady and TFMS systems, maintain reports, and assist in title and license tasks. The position requires a high school diploma, strong computer skills, and excellent communication with customers and internal teams.

Qualifications

• High School Diploma or GED required.
• No prior related work experience required; experience in transportation industry or Bureau of Motor Vehicles preferred.
• Strong computer navigation skills; Salesforce experience is a plus.
• Proficiency in Excel (VLOOKUP and pivot tables).
• Excellent phone skills and ability to communicate with customers, partners and stakeholders.

Responsibilities

• Ensure inbound transactional tasks are documented in the tasking system and routed to the appropriate teams.
• Update internal systems with location/vehicle information as provided by customers.
• Provide recurring reporting to customers for required documents.
• Complete administrative tasks such as folder creation, citation management, and title audit support.
• Perform other duties as assigned by management.

Skills

Excel

Salesforce

Phone skills

Multitasking

Customer service

Education

High School Diploma or GED

Tools

RoadReady

TFMS

Job description

We are seeking an Operations Specialist in Fishers, IN. This is an on-site work position, and individual will be required to report into our Fishers office.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are seeking an Operations Specialist to join our vehicle team. This role will work with various federal, state, and country agencies to submit all necessary documentation required for fleet renewals, titles, registrations and licensing.

What You’ll Do

A successful Operations Specialist (OS) provides administrative support to ensure every customer transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue. The OS will review the received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. If additional information is needed, the OS will follow up with the Requestor to obtain the documentation. The OS will update internal systems with faxed copies of registrations and plate information. The OS will also send weekly reports of missing documents to complete monthly renewals.

• Starting wage of $18 per hour or approximately $37,440 USD annually.
• Location: Position is in office-based in our Fishers, IN office.
• Hours: Monday – Friday, 8:00am – 4:30pm ET (40-hour work week)

Responsibilities

• Ensure inbound transactional tasks from customers received via phone, mail, or e-mail, are appropriately documented within the tasking system (RoadReady) and routed to the appropriate operational teams for fulfillment.
• Update internal systems (TFMS) with updated location and/or vehicle information as provided by our customers.
• Provide recurring reporting to customers for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management

What You May Need To Be Successful

• High School Diploma or GED Required.
• No prior related work experience required. Experience within the transportation industry or Bureau of Motor Vehicles preferred.
• Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required. Salesforce experience is a plus.
• Demonstrated proficiency in excel creating spreadsheets, v-lookup and pivot table functions.
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners and stakeholders.

Other Knowledge, Skills, Abilities Or Certifications

• Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

The salary for this position is approximately $18.00 USD per hour.

We have great people here and are looking for more. Come join us!

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.