Operations Specialist

First Advantage Corporation; Fishers (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

First Advantage in Fishers, IN is seeking an Operations Specialist to support the vehicle team on-site. The role focuses on documenting customer requests, coordinating with transaction teams, and ensuring timely processing of fleet renewals, titles, registrations and licensing.

You will use RoadReady and TFMS systems, generate weekly reports, and maintain multiple platforms with accuracy. A High School diploma is required; Excel skills and strong communication are essential.

Qualifications

• High School Diploma or GED required.
• Experience in transportation industry or Bureau of Motor Vehicles preferred.
• Proficient in Excel with VLOOKUP and Pivot Tables.

Responsibilities

• Ensure inbound transactional tasks from customers received via phone, mail, or e-mail are documented in RoadReady and routed to appropriate operating teams.
• Update internal systems (TFMS) with updated location and/or vehicle information as provided by customers.
• Provide recurring reporting to customers for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management

Skills

Phone skills

Computer navigation

Excel proficiency

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Excel

Job description

## Operations SpecialistApplylocations: US\_Fishers IN\_Officetime type: Full timeposted on: Posted Todayjob requisition id: R10376*We are seeking an **Operations Specialist**in Fishers, IN. This is an on-site work position, and individual will be required to report into our Fishers office.* At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking an Operations Specialist to join our vehicle team. This role will work with various federal, state, and country agencies to submit all necessary documentation required for fleet renewals, titles, registrations and licensing. **What You'll Do:** A successful **Operations Specialist (OS)** provides administrative support to ensure every customer transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue. The OS will review the received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. If additional information is needed, the OS will follow up with the Requestor to obtain the documentation. The OS will update internal systems with faxed copies of registrations and plate information. The OS will also send weekly reports of missing documents to complete monthly renewals. * Starting wage of $18 per hour or approximately $37,440 USD annually.* Location: Position is in office- based in our Fishers, IN office.* Hours: Monday – Friday, 8:00am – 4:30pm ET (40-hour work week)**Responsibilities:*** Ensure inbound transactional tasks from customers received via phone, mail, or e-mail, are appropriately documented within the tasking system (RoadReady) and routed to the appropriate operational teams for fulfillment.* Update internal systems (TFMS) with updated location and/or vehicle information as provided by our customers.* Provide recurring reporting to customers for required documents.* Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.* Performs other duties as assigned by management**What You May Need to be Successful:*** High School Diploma or GED Required.* No prior related work experience required. Experience within the transportation industry or Bureau of Motor Vehicles preferred.* Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required. Salesforce experience is a plus.* Demonstrated proficiency in excel creating spreadsheets, v-lookup and pivot table functions.* Excellent phone skills and ability to communicate effectively with internal and external customers, partners and stakeholders.**Other Knowledge, Skills, Abilities or Certifications:*** Must possess a high degree of attention to detail, adaptability and the ability to multi-task.* Passion and enthusiasm for delivering an extraordinary customer experience.* Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)* Effectively communicate in a clear and concise manner.* Self-motivated to achieve individual and organizational goals.* Ability to work in a logical flow to isolate causes of problems and determine potential solutions.* Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.* Ability to work collaboratively in a team environment.**What Are You Waiting For? Apply Today!** You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! ***The salary for this position is approximately $18.00 USD per hour.** This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.*has context menu**We have great people here and are looking for more. Come join us!**Follow us:* Facebook* Instagram* LinkedIn* X* YouTube***Equal Employment Opportunities at First Advantage****First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.*### About Us:First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.Ready to make an impact and shape the future of trust in the workplace? Explore opportunities and join our team.### Why First Advantage:As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values:* Authenticity* Curiosity* Integrity* Teamwork* Customer-inspired### Why You Should Join our Team:Be a part of the growth, innovation, and impact we’re building at First Advantage! * Professional development opportunities, such as our award-winning SOAR program* Generous Paid Time Off Program\** Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities\** Competitive benefits (medical, dental, etc.)\** Global Employee Assistance Program (EAP) available to all team members* Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year\*Must meet hourly work requirement to be eligibleApply today to learn more about why we’re proud to say #WeAreFA!