Operations Clerk

First Advantage; Fishers (IN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Remote work option

Medical, Vision, Dental plans

401k with employer match

ESPP

Job summary

First Advantage is seeking an Operations Clerk to provide cross-functional support across Badge Fulfillment, Clinical Services Shipping, Mailroom Operations, and Onsite Operations. The role is fully onsite at our Fishers, Indiana site, and requires working from the United States.

Ideal candidates have a high school diploma and at least 1 year in administrative or operational support, with strong proficiency in Microsoft Office and data entry.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of experience in administrative, mailroom, shipping, fulfillment, logistics, customer service, or related operational support functions preferred.
• Proficient in Microsoft Office applications and data entry systems.

Responsibilities

• Cross-functional operations support across multiple departments.
• Print, package, and ship badges; process badge fulfillment requests.
• Onsite facility tasks; provide visitor support.
• Mail processing, sorting, and outbound shipments.
• Follow SOPs, quality standards, and SLAs.
• Provide general clerical support and data entry.

Skills

Attention to detail

Multitasking

Customer-focused

Organizational skills

Written/Verbal communication

Microsoft Office (Outlook/Teams)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do

The Operations Clerk provides cross-functional operational support across multiple business functions, including Badge Fulfillment, Clinical Services Shipping, Mailroom Operations, and Onsite Operations Support. Employees will be assigned to a primary department but are expected to become fully cross-trained and may be assigned work across all Operations Processing & Support functions based on business needs, workload demands, and service level agreement (SLA) requirements. This role requires strong attention to detail, organizational skills, customer focus, and the ability to accurately process time-sensitive work while maintaining quality standards. The Operations Clerk supports daily operational activities through shipping, mail processing, badge fulfillment, inventory management, data entry, customer correspondence, and clerical support duties.

This role is located fully onsite at our Fishers, Indiana site. Individual must be authorized and working from the United States.

Responsibilities

• 60%: Cross-Functional Operations Support
  • Become fully cross-trained and proficient in all functional areas within Operations Processing & Support.
  • Support business continuity by assisting across Badge Fulfillment, Clinical Services Shipping, Mailroom Operations, and Onsite Operations Support as workload demands require.
  • Provide administrative and clerical support for operational functions.
  • Maintain compliance with departmental Standard Operating Procedures (SOPs), quality standards, and service level agreements.
  • Perform additional duties and special projects as assigned.
• 10%: Badge Fulfillment
  • Accurately print, package, and ship badges for badging clients.
  • Process badge fulfillment requests within established service levels.
  • Maintain inventory of badge production materials and supplies.
  • Monitor and resolve badge-related issues through communication with Customer Service and internal stakeholders.
  • Maintain accurate records and documentation related to badge production and fulfillment.
• 10%: Onsite Operations Support
  • Assist with onsite facility-related operational tasks as assigned.
  • Provide visitor support when needed.
  • Support office operations, supply management, and general administrative activities.
  • Assist with office organization, equipment coordination, and other onsite operational requirements.
• 10%: Mailroom Operations
  • Receive, open, sort, scan, print, copy, email, fax, and distribute incoming mail according to departmental procedures.
  • Process and prepare outgoing mail for FedEx, UPS, and USPS shipments.
  • Ensure all required documents, forms, and payments are accurately assembled and addressed before mailing.
  • Maintain accurate logs and tracking records for incoming and outgoing mail.
  • Support operational departments by ensuring timely and accurate mail distribution.
• 10%: Provide support to other groups for specialist projects on an “as need” basis.

What You Will Need To Be Successful

• Education: High school diploma or equivalent required.
• Experience:
  • Minimum of 1 year of experience in administrative, mailroom, shipping, fulfillment, logistics, customer service, or related operational support functions preferred.
  • Proficient in Microsoft office suite, including Outlook and Teams.
• Other Knowledge, Skills, Abilities or Certifications:
  • Strong attention to detail and commitment to quality.
  • Effective written and verbal communication skills.
  • Strong organizational and time-management skills.
  • Ability to multitask and adapt to changing business priorities.
  • Proficiency with Microsoft Office applications and data entry systems.
  • Ability to follow documented procedures and maintain confidentiality.
  • Customer-focused mindset with a collaborative team orientation.
  • Ability to work independently with minimal supervision while managing multiple responsibilities.
  • Demonstrated reliability, accountability, and flexibility.

Physical Requirements

• While performing the duties of this position, the employee is regularly required to communicate effectively through speaking and hearing; sit, stand, walk, bend, reach, balance, stoop, kneel, crouch, and climb stairs; and use hands and fingers to handle, operate, and manipulate office equipment, documents, materials, and supplies.
• The employee may be required to sit or stand for extended periods while performing operational, administrative, shipping, mailing, and badge fulfillment activities.
• This position requires the ability to frequently perform repetitive tasks involving data entry, document processing, badge production, mail handling, and use of standard office equipment, including computers, printers, scanners, copiers, telephones, and mail processing equipment.
• The employee must be able to lift, carry, move, and transport materials, packages, mail, and supplies weighing up to 50 pounds on an occasional basis.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus as needed to perform detailed work accurately.

Working Environment

Normal office environment

Why First Advantage Is Your Next Big Career Move

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Additional Benefits Offered To Our Eligible People Include

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

The salary for this position is $18 per hour USD. This reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

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Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.