Operations Specialist

vHive; Dallas (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking an experienced UAV professional to provide training and technical support to drone pilots globally. This remote position emphasizes assisting customers and vendors in effectively utilizing advanced autonomous data acquisition software. The ideal candidate will possess a deep technical understanding of drones, strong troubleshooting abilities, and excellent organizational skills to support project workflows. Join a dynamic team focused on enhancing user experiences and driving innovation in drone technology. If you are passionate about aviation and technology, this role offers an exciting opportunity to make a significant impact.

Qualifications

• 2-3 years of drone flying experience with backup documentation.
• Deep understanding of flight controls and autonomous drone applications.

Responsibilities

• Conduct online training sessions and provide real-time troubleshooting.
• Assist in tracking and managing pilot support tasks.

Skills

Drone Operation

Troubleshooting

Project Management

Technical Support

Communication Skills

Education

FAA Drone Pilot Certificate

Experience in Technical Support

Tools

JIRA

Microsoft Office

Google Drive

Job description

About vHive:

vHive is seeking an experienced UAV professional to provide training and technical support to drone pilots worldwide. This role focuses on assisting both customers and vendors in the field, ensuring they can effectively use vHive’s autonomous data acquisition software.

The ideal candidate will have advanced technical knowledge of drones, strong troubleshooting skills, and experience managing large-scale pilot support operations. Additionally, this role requires strong organizational skills, an understanding of project workflows, and the ability to assist the Project Manager (PM) in coordinating tasks and tracking progress.

Key Responsibilities:

Training & Technical Support:

• Conduct online training sessions and Q&A discussions to onboard and support drone pilots using the vHive platform.
• Provide real-time troubleshooting assistance to pilots encountering technical or operational issues.
• Guide pilots on best practices for drone operations, photogrammetry, and 3D mapping workflows.

Project Coordination & Workflow Management:

• Assist the Project Delivery team in tracking and managing pilot support tasks, providing feedback and status reports.
• Help maintain structured workflows, documentation, and reporting to improve efficiency.
• Coordinate communication between pilots, R&D, and Product teams.
• Develop tools and processes to enhance issue tracking, resolution, and reporting for support cases.
• Understand project delivery workflows in a software environment to meet deadlines and maintain quality standards.

Technical Expertise & Process Improvement:

• Become a subject matter expert in vHive’s mobile application and field operations.
• Identify, document, and escalate issues using a support ticketing platform (Jira), and assist in resolving support tickets.
• Contribute to creating and maintaining training materials, user guides, and FAQs.
• Collect and analyze user feedback to prioritize feature enhancements.

Requirements:

• Valid FAA Drone Pilot Certificate.
• 2-3 years of drone flying experience with backup documentation if requested.
• Deep understanding of flight controls, aerodynamics, weather, safety, and autonomous drone applications.
• Experience with DJI consumer and enterprise drones and applications.
• Fluent in English; Spanish highly desired; French and Portuguese a plus.
• Proficiency in Microsoft Office, Google Drive, JIRA, and project-tracking tools.
• Availability for rotating weekend on-call support.
• Ability to travel occasionally.

Note: This is a 100% remote position. CVs must be submitted in English. The position reports to the Director of Operations.

Desired Qualifications:

• Prior experience in drone-related technical support, training, or customer service.
• Strong troubleshooting skills for handling multiple pilot support requests.
• Familiarity with digital twins, photogrammetry, 3D mapping software (Insta360, Matterport), and drone data processing tools.
• Experience in collecting data for telecommunications sites.
• Strong organizational and project management skills.
• Experience working in a fast-paced, remote, global team environment.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Start-up mindset focused on solutions and creativity.
• Locations: Texas, Houston, Chicago, Florida.