Fraud Operations Specialist I

Affirm; Dallas (TX); Remote; USD 71,000 - 91,000; Full time

Job summary

An innovative company is seeking a Fraud Operations Specialist I to join their Compliance Investigations team. In this role, you will review suspicious account activities, collaborate with various teams to share insights on fraud trends, and handle complex cases with minimal direction. The ideal candidate will possess strong analytical and problem-solving skills, along with experience in fraud operations or compliance. This remote-first company offers a competitive salary, flexible stipends, and a commitment to an inclusive hiring process, making it an exciting opportunity for those looking to make an impact in the fintech space.

Benefits

Health coverage

Flexible stipends

Competitive vacation

Employee stock purchase plan

Qualifications

• Experience in fraud operations or compliance within tech or fintech.
• Strong ability to detect and deter fraud behaviors.

Responsibilities

• Review suspicious account activities to deter fraud.
• Collaborate with teams to share fraud trends and insights.
• Support vendor teams with escalations.

Skills

Fraud Operations Experience

Analytical Skills

Problem-Solving Skills

SQL Knowledge

Investigative Techniques

Job description

Join to apply for the Fraud Operations Specialist I role at Affirm.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues, taking ownership of responsibilities such as ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, and familiarity with operations of other Ops teams. With minimal direction, they will prioritize tasks, resolve issues, and meet production and accuracy goals. They will also support teammates and shared services with questions, facilitate cross-functional collaboration, and handle vendor escalations and complex cases.

What You'll Do

• Regularly review suspicious account activities, diagnose issues, and identify links to deter fraud attacks
• Monitor and review accounts flagged for potential fraud risk, Sanctions, and PEP reviews
• Collaborate with teams like Fraud Strategy & Analytics, Financial Crimes, and Merchant Risk to share fraud trends and insights on new behaviors
• Solve complex fraud scenarios using data and tools with solid judgment
• Handle ad hoc tasks and small projects efficiently
• Support vendor teams with escalations

What We Look For

• Experience in fraud operations, compliance, or chargebacks/disputes within tech or fintech
• Strong ability to detect and deter fraud and risk behaviors
• Knowledge of investigative techniques and practices
• Excellent analytical and problem-solving skills
• Understanding of SQL or programming languages is a plus

Pay Grade

- E

Equity Grade

- 2

New employees typically start at the beginning of the pay range. Affirm offers transparent pay based on location, experience, and skills. Compensation may include base salary, equity, stipends for health and tech expenses, and benefits such as subsidized medical, dental, and vision coverage.

USA base pay range (CA, WA, NY, NJ, CT): $80,000 - $100,000

USA base pay range (other states): $71,000 - $91,000

Note: Visa sponsorship is not available for this role.

Affirm is a remote-first company; most roles are remote, with occasional requirements to work from an office depending on the role. Some roles are office-based due to job responsibilities.

Benefits

• Health coverage with premiums paid by Affirm for employees and dependents
• Flexible stipends for technology, food, lifestyle, and family expenses
• Competitive vacation and holiday schedules
• Employee stock purchase plan (ESPP) at a discount

We are committed to an inclusive hiring process and provide accommodations for candidates with disabilities. Applicants with criminal records will be considered in accordance with local laws.

By submitting your application, you consent to Affirm's privacy practices as described in our Candidate Privacy Notice.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales