Talent & Operations Specialist (LATAM)

Tier Eleven; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative digital marketing agency is seeking a Talent & Operations Specialist to enhance HR operations and support remote teams. This role involves executing recruitment processes, managing HR systems, and ensuring operational efficiency. You will play a pivotal role in shaping the employee experience and contribute to the agency's growth. If you are detail-oriented and passionate about HR systems, this is an exciting opportunity to make a meaningful impact in a dynamic environment.

Benefits

Opportunities for professional growth

Remote-first environment

Competitive compensation package

Qualifications

• 4+ years in HR operations or systems administration.
• Experience managing recruitment workflows and maintaining data accuracy.

Responsibilities

• Execute recruitment operations and administer HR systems.
• Oversee onboarding and offboarding processes according to SOPs.

Skills

HR systems administration proficiency

Advanced recruitment coordination

Exceptional documentation skills

Proficiency with workflow automation tools

Strong organizational skills

Tools

BambooHR

Confluence

Zapier

Google Sheets

Job description

Do you find satisfaction in building the behind-the-scenes processes that make great teams thrive?
If you’re driven by operational excellence and love the idea of designing systems that scale seamlessly, Tier 11 has an exciting opportunity for you. As our Talent & Operations Specialist, you'll be at the heart of our growth, creating and refining the essential HR infrastructure that supports our talented remote team. This role is perfect for someone eager to deepen their operational expertise and have a direct, measurable impact on our journey as we pioneer the future of digital marketing for purpose-driven businesses.

Key Details

• This is a full-time, fully remote position working from Latin America (LATAM), requiring work in a US-friendly time zone. (EDT preferred)
• Tier 11 is a full-service Digital Marketing Agency –tiereleven.com.
• You will initially be hired as an independent contractor.
  • If you have the necessary legal documentation to work in Colombia and intend to transition to employee status in the future,
  • Contractors residing in other LATAM countries will remain contractors.
• This role will be part of the Employee Success team within Business Operations, reporting directly to the VP of Employee Success and collaborating closely with the Employee Success Generalist.

Benefits at Tier 11

• Opportunities for professional growth in a rapidly scaling global agency
• Influence critical operational processes impacting employee and candidate experiences.
• Remote-first environment that values autonomy, accountability, and continuous improvement
• Competitive compensation package reflecting your value to our organization.

To learn more about our culture and what it's like to work at Tier 11, check out these links:

• Glassdoor Reviews
• Tier 11 Website

Why Work for Tier 11

Joining Tier 11 is a career-defining opportunity to leverage your skills in operations and HR systems within a dynamic, growth-oriented environment. You’ll not only play a vital role in enhancing internal processes that directly empower our global teams but also develop expertise in our innovative Conversion Engine methodology. This position offers tangible career growth, valuable experience in scaling operations, and the opportunity to make a meaningful impact by helping purpose-driven businesses thrive.

Why This Role Exists at Tier 11

The Talent & Operations Specialist is essential for maintaining the integrity and efficiency of our HR operations. Your attention to detail ensures that recruitment, onboarding, and offboarding processes run flawlessly, allowing our teams to focus on delivering exceptional client outcomes.

What You'll Do

• Execute precise recruitment operations, ensuring efficient coordination and documentation.
• Administer HR systems, manage access permissions, and maintain data integrity.
• Oversee comprehensive onboarding and offboarding processes according to SOPs.
• Maintain accurate and compliant HR documentation, supporting SOC2 audits and internal compliance.
• Implement and optimize workflow automation for maximum operational efficiency.
  

Who You Are

• Detail-oriented, ensuring accuracy in every operational task
• Process-driven, consistently executing and refining workflows.
• Systems-focused, maintaining interconnected platforms effectively
• Proactive in anticipating operational needs and addressing potential issues
  

Required Behaviors to Excel

• You close every loop, ensuring nothing slips through the cracks.
• You document meticulously, capturing process updates in real time.
• You proactively anticipate and resolve operational challenges.
  

Required Skills

• HR systems administration proficiency (BambooHR, Confluence, etc.)
• Advanced recruitment coordination abilities
• Exceptional documentation and knowledge management skills
• Proficiency with workflow automation tools (Zapier, Google Sheets)
• Strong organizational and prioritization skills
  

Required Experience

• 4+ years in HR operations or systems administration
• Experience managing recruitment workflows
• Proven ability to maintain data accuracy and compliance standards
• Background supporting remote teams across multiple digital platforms
  

Ready to build the systems that power Tier 11’s growth? Join us as a Talent & Operations Specialist and play a critical role in helping purpose-driven businesses achieve their vision.